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PENNYMAC CORP

Business Analyst III

Pay: $61–$127/yr

Posted: 4 weeks ago

Location: Carrollton, TX (Onsite)

Last Updated: 1 week ago

Hours: Full-Time

Expires: 9/25/2026

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What they do

A Business Analyst provides strategic management consulting to companies and businesses. Advises on ways to improve operations, increase efficiency, reduce costs and increase revenues; may recommend systems or organizational change. May specialize in an area of business practice or a specific industry; may also specialize in consulting with government agencies.

$96,172 / year median in Texas

+3% projected growth

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Job Description

Salary Confidential Position range in Denton County $61k - $127k Per Year Business Analyst III PENNYMAC CORP

Occupation:

Data Scientists

Location:

Carrollton, TX - 75010

Job Type:

Regular, Full Time (30 Hours or More), Permanent Employment, Day Shift

Posted:

08/04/2026 Positions available: 1

Source:

WorkInTexas

Web Site:

WorkInTexas Onsite /

Remote:

Not Specified

Updated:

08/07/2026

Expires:

09/10/2026 Job #: 17050520 Job Requirements and Properties Help for Job Requirements and Properties. Work Onsite Full Time Education Master's Degree Experience 24 Month(s) Schedule Full Time Job Type Regular Duration Permanent Employment Hours 40 Hours Per Week Shift Day Shift Public Transit Available Help for .

Position:

Business Analyst III Location:

5025 Plano Parkway, Carrollton, TX 75010

Responsibilities:

Conduct analysis of customer interaction data (call center logs, virtual agent transcripts, web/mobile usage) to identify trends and root causes of inquiries. Evaluate escalation patterns to understand why customers contact the call center after using the virtual agent and recommend improvements to enhance bot effectiveness. Analyze the Customer Email/Text Notification (CEP) application to measure its impact on customer behavior and inbound call reduction. Translate findings into actionable insights and strategic recommendations to improve self-service capabilities. Design and maintain reporting pipelines using Snowflake and SQL to ensure accurate, performant data. Create interactive dashboards in Tableau for managers to visualize KPIs on engagement and efficiency. Write complex SQL queries to extract and aggregate data for ad-hoc leadership requests. Consolidate and clean large datasets from multiple channels for unified analysis. Prepare training sets for machine learning models to improve automated bots and develop validation rules to ensure data integrity. Partner with stakeholders to define analytical needs and translate business requirements into technical specifications. Present findings clearly to both technical and non-technical audiences to drive informed decisions. Educ.

/experience:

Masters degree or foreign equivalent in Business Analytics or related field, plus two (2) years of post-baccalaureate experience in a position conducting data analysis, SQL, forecasting and optimization. Experience must include advanced VBA, including macros, Power Pivot, Power Query and ODBC integrations; Power BI; and SQL/MySQL. To apply, please email your resume to: brandon.convoy@pnmac.com. #LI-DNI