A Business Analyst provides strategic management consulting to companies and businesses. Advises on ways to improve operations, increase efficiency, reduce costs and increase revenues; may recommend systems or organizational change. May specialize in an area of business practice or a specific industry; may also specialize in consulting with government agencies.
IDR is seeking a Senior Business Process Analyst to join one of our top clients for a hybrid opportunity in Plano, TX. This role supports the company's professional services division, focusing on process documentation, analysis, and continuous improvement within North America. It is an exciting opportunity to work in a dynamic environment, partnering closely with business leaders to optimize processes and streamline delivery. Position Overview for the
Senior Business Analyst:
Partner directly with the North America lead and the incumbent Senior Business Analyst on process analysis, documentation, and transformation activities. Conduct stakeholder interviews and working sessions to document how Professional Services work is currently performed across various departments. Gather and review existing process documentation, SOPs, work instructions, and supporting materials. Produce comprehensive process documentation packs, including interface specifications, SIPOC, BPMN swimlane models, and procedures. Author, validate, and publish standard operating procedures to ensure they are current and reflect actual practices. Requirements for the
Senior Business Analyst:
5+ years of experience as a Business Analyst, Senior Business Analyst, or Business Process Analyst. Strong experience documenting current-state processes and gathering business requirements across multiple stakeholders. Practical
BPMN 2.0
modeling experience, including swimlane models with gateways and cross-actor handoffs. Experience authoring standard operating procedures, work instructions, or operational documentation. Demonstrated ability to facilitate stakeholder interviews, workshops, and process discovery sessions. What's in it for you? Full Benefits; Medical, Vision, Dental, and more! Opportunity to get in with an industry leading organization. Why IDR? 25+ Years of Proven Industry Experience in 4 major markets. Employee Stock Ownership Program. Dedicated Engagement Manager who is committed to you and your success. Medical, Dental, Vision, and Life Insurance. ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row. #LI-hybrid By submitting this application, you acknowledge and consent to engage in conversation with a recruiter or virtual recruiter from IDR Inc. and its affiliates, and contracted partners by receiving calls, AI-generated calls, texts, or emails to the contact information provided. Please ensure that the contact information provided is one you are permitted to use and are authorized to receive such messages on. If your contact information changes during the application process, please notify IDR promptly. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can opt-out of receiving communications at any time by saying or replying with "STOP" and "HELP" for help. To view our privacy policy, you may access it here (https://www.idr-inc.com/privacy-policy/).
