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Phoenix Business Consulting

WFM Business Analyst

Pay: $45–$50/hr

Posted: 3 days ago

Location: Seattle, WA (Onsite)

Last Updated: 1 day ago

Hours: Full-Time

Expires: 10/6/2026

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Based on Washington data

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What they do

A Business Analyst provides strategic management consulting to companies and businesses. Advises on ways to improve operations, increase efficiency, reduce costs and increase revenues; may recommend systems or organizational change. May specialize in an area of business practice or a specific industry; may also specialize in consulting with government agencies.

$98,509 / year median in Washington

-3% projected decline

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Job Description

Role :

Verint:

"WFM Business Analyst"

Location :

- Seattle, WA(Onsite) Leverage Verint WFM expertise to analyze staffing needs, business trends, and workforce performance, delivering actionable insights through forecasting, scheduling, and reporting optimization. 10+ yrs of Experience Required Analyze workforce management requirements and translate business needs into effective Verint WFM solutions. Develop and maintain forecasting models to predict contact volumes, workload demand, and staffing requirements. Perform capacity planning and workforce analysis to ensure optimal resource utilization and service levels. Create, optimize, and manage schedules based on business demand, operational goals, and employee preferences. Monitor workforce performance metrics, adherence, shrinkage, occupancy, and productivity trends. Generate and deliver operational reports, dashboards, and actionable insights to leadership teams. Collaborate with operations, HR, and business stakeholders to improve workforce efficiency and customer experience. Identify process improvement opportunities and recommend enhancements to forecasting, scheduling, and reporting practices. Support Verint WFM configuration, testing, upgrades, and implementation of new functionalities. Ensure workforce management processes align with business objectives, SLAs, compliance requirements, and best practices. Verint WFM, Forecasting, Scheduling, Capacity Planning, Workforce Analytics, Reporting, Contact Center Operations.

Pay:

$45.00 - $50.00 per hour Expected hours: 40.0 per week

Work Location:

In person