Purchasing Escalation Specialist

T POSITION SUMMARY

The Purchasing Escalation Specialist is responsible for managing and resolving purchasing issues that impact supply continuity, vendor performance, and internal stakeholder satisfaction. This role acts as a critical liaison between purchasing, suppliers, and internal teams to ensure timely resolution of escalations, minimize operational disruptions, and drive process improvements.

RESPONSIBILITIES

Serve as the primary point of contact for purchasing-related escalations from internal stakeholders, leadership and suppliers Investigate and resolve issues related to delayed shipments, order discrepancies, and supplier performance Coordinate with Purchasing, Planning, Logistics, Program Management, Engineering, Quality, and Suppliers to ensure timely issue resolution Track, document, and report escalation return-to-green performance Identify and document recurring issues, create action plan to reduce occurrences Support continuous improvement initiatives within the purchasing function Provide clear and timely communication to stakeholders regarding issue status and resolution This position will also perform core buyer responsibilities such as processing purchase orders, managing supplier communications, and supporting procurement operations during periods of lower escalation volume

QUALIFICATIONS

Minimum 2 years of experience in procurement or purchasing Bachelor's degree in Business, Supply Chain Management, or a related field (or equivalent experience) preferred Experience in supplier management, recovery escalation Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint). Excellent communication and interpersonal skills. Strong analytical and problem-solving abilities. Ability to work independently and as part of a team in a fast-paced environment. Familiarity with ERP systems and procurement tools.

PHYSICAL & ENVIRONMENTAL DEMANDS

The role is primarily based in a manufacturing facility, requiring regular site visits and interaction with production teams. Required to wear personal protective equipment (PPE) and adhere to safety protocols. The role involves extended periods of sitting in front of a computer. Occasional standing or walking may be required during meetings, presentations, or site visits Work is primarily conducted in an office environment with controlled temperature and lighting.

TIME TRAVEL REQUIRED

Travel may be required as necessary