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Ops Support

Job

The Wicker Group LLC

Gilbert, AZ (In Person)

Full-Time

Posted 1 week ago (Updated 3 days ago) • Actively hiring

Expires 7/2/2026

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Job Description

Ops Support at The Wicker Group LLC Ops Support at The Wicker Group LLC in Gilbert, Arizona Posted in 5 days ago.
Type:
full-time
Job Description:
What to Expect as a Freight Broker Operations Support Team Member with TWG.A freight broker ops support role offers a unique opportunity to learn the intricacies of the logistics and transportation industry. Here's a breakdown of what you can typically expect:

Learning the BasicsInitially, you'll focus on understanding the core functions of a freight broker:
Industry Overview:
Familiarizing yourself with transportation modes, regulations, and terminology.
Software and Systems:
Learning to use freight management systems (FMS), load boards, and other industry-specific tools.
Documentation:
Understanding bills of lading, carrier contracts, and other essential paperwork.

Day-to-Day ActivitiesAs you progress, your responsibilities might include:
Market Research:
Identifying potential shippers and carriers.
Communication:
Contacting shippers to understand their needs and carriers to negotiate rates.
Data Entry:
Updating load details, carrier information, and shipment statuses in the FMS.
Customer Service:
Assisting with inquiries and resolving issues.
Observing Transactions:
Shadowing experienced brokers during negotiations and transactions.

Key Skills DevelopedYou'll likely hone the following skills:
Communication:
Learning to communicate effectively with various stakeholders.
Negotiation:
Gaining experience in negotiating rates and terms.
Problem-Solving:
Developing the ability to resolve logistical challenges.
Organization:
Managing multiple tasks and deadlines in a fast-paced environment.
Industry Knowledge:
Acquiring in-depth knowledge of the freight brokerage industry.

Potential ChallengesLike any learning experience, there will be challenges:
Fast-Paced Environment:
The industry can be demanding and requires adaptability.
Steep Learning Curve:
There's a lot to learn quickly, from industry jargon to software tools.
Handling Pressure:
Dealing with urgent requests and potential shipment issues.

Overall ExperienceGaining experience in a freight brokerage ops support role can be a valuable stepping stone into a career in logistics. It provides practical experience, industry insights, and networking opportunities that can significantly benefit your professional growth.
Aspects & ExpectationsInitial Training:
Learning industry basics, software, and documentation.
Daily Tasks:
Research, communication, data entry, and customer service.
Skill Development:
Communication, negotiation, problem-solving, and industry knowledge.
Challenges:
Fast pace, learning curve, and handling pressure.
Overall Experience:
Practical experience, industry insights, and networking opportunities. recblid vhx789psfc3z6yiv12kgq5kzfjd7qx