Chief Operating Officer at Confidential Chief Operating Officer at Confidential in Phoenix, Arizona Posted in 1 day ago.

Type:

full-time Confidential Executive Search

•Chief Operating Officer (COO)

•Newly Created role!

Structure:

Reports to CEO | 7 direct reports | New executive seat

Location:

Phoenix, Arizona | Relocation support | Approximately 20% travel

Compensation:

$300,000

•325,000 base | 50% target bonus | 1% management equity plan A PE-backed and vertically integrated consumer home-servives firm is seeking a Chief Operating Officer to lead National Operations and Product Fulfillment. The company supports more than 100 franchise locations and approximately ~$500 million in network sales. This newly created role will integrate field operations, operating-standard governance, company-store P&L, manufacturing, distribution, sourcing, inventory, and product delivery. Company stores serve as the proving ground for new standards before network rollout, while franchisees source product through the company's facility and managed vendor network. Core Responsibilities Set the strategy, operating cadence, performance measures, and initial targets for two defined business units, reporting an accurate and timely view of results and risks to the CEO and board. Own operating standards from in-home consultation through contract, project planning, installation, completion, and final payment; approve each policy entering the operations manual. Ensure standards are tested in company stores for 30-90 days, revised from structured feedback, launched with complete training and resources, and measured for adoption at 90 days. Hold consolidated accountability for company-store performance, including close rate, average ticket, cycle time, quality, customer satisfaction, labor, cost, and P&L. Oversee manufacturing, distribution, supply chain, vendor management, and order management through the facility General Manager; improve availability, on-time-in-full delivery, quality, margin, freight, inventory, and rebate capture. Identify and mitigate import, vendor-concentration, and single-source risks that could disrupt customer projects; maintain trustworthy catalogue and availability data. Candidate Profile 15+ years of progressive operations leadership, including meaningful experience at Vice President level or above. Home-services industry

REQUIRED

PE-backed experience