Job Summary:

The RVP of P&C Operations is leadership position that manages and oversees the overall business operations for P&C for a defined region. In collaboration with the Regional Sales and Finance Leaders, this position is responsible for managing a portion of the regional P&L including, but not limited to the profitability, growth and overall service delivery within the region. The RVP will seek to optimize processes and service models, evaluate new programs, and work with Sr. Leadership to create a flawless client experience and execute upon corporate initiatives.

Essential Functions:

Work closely with the national operations leadership team to define, execute and manage standard operating procedures, drive process improvements and accountabilities to drive efficiencies/work quality. Ensure that business units within the region adhere to defined workflows, processes, service standards and compliance w/regulatory standards. Analyze current operational processes and performance, recommending solutions for improvement when necessary. Plan, monitor, and analyze key metrics for the day-to-day performance of the operations (regionally) to ensure efficiency and accuracy. Facilitate communication across departments and business units. Collaborate with national/regional leadership with the budgetary process to ensure profitability/sustainability. Develop, implement, and monitor day-to-day operational systems and processes that provide visibility into goals, progress, and obstacles. Improve upon existing and identify new solutions that enhance FRP's capabilities and/or suite of service offerings. Responsible for setting performance goals (regionally) and attaining them through team direction and management. Work with leadership to address utilization and capacity planning (includes assessment of overall team and individual performance). Identification, training and development of talent within the region. Effectively solve problems/issues as needs arise. Lead team with integrity and establish/maintain a trusting, inclusive, and productive environment.

Competencies & Qualifications:

Strong organizational, multitasking, and detail-oriented skills. Strong quantitative and analytical skills, including the ability to understand and break down processes, develop step-by-step procedures, and translate the process to writing and training processes. Practical self-starter; motivated to learn and improve. Organized; always prepared; attentive to detail. Demonstrated persistence and resilience at accomplishing difficult tasks. Demonstrated strong leadership skills and the ability to create relationships (internally and externally). Able to think at a high level, but also willing to roll up their sleeves and do what it takes to get the job done. Display excellent, clear and dynamic communication skills; oral, written and presentation. Proficient in the use of Microsoft Office Suite (Word, Excel, PowerPoint, etc.), SalesForce CRM, SharePoint and Adobe Pro. Ability to effectively interact and communicate at all levels including executive management.

Education & Experience:

Bachelor's degree Minimum 10+ years' industry experience in an agency environment with a background in Operations, Account Management and/or Loss Control with proven track record of successful leadership and growth.

Conditions of Work:

Flexible work hours may be necessary when facing deadlines Occasional travel to local offices and/or client locations

Disclaimer:

While this job description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add, or remove duties from particular jobs and to assign other duties as necessary. Equal Employment Opportunity (EEO): FRP provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or any other classifications protected by law.

Benefits:

FRP offers a comprehensive range of health-related benefit options including medical, vision, and dental. 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Regional VP of P&C Operations