HOA General Manager (Downtown Denver)

HOA General Manager (Downtown Denver) CAP Management Denver, CO Job Details Full-time $95,000 a year 16 hours ago Benefits Health insurance Dental insurance 401(k) Tuition reimbursement Paid time off Vision insurance 401(k) matching Qualifications Strategic management Preventive maintenance Team development Policy & process development Property management Full Job Description Position Summary The General Manager is responsible for overseeing the service and operations of a luxury high-rise Homeowners Association (HOA) in the downtown Denver area. This role is responsible for daily operations, resident experience, staff leadership, financial planning and reporting, and long-term strategic planning in partnership with the Board of Directors. The General Manager ensures productivity and efficiency of employees, fosters a culture of service and hospitality, and builds an organization focused on delivering exceptional resident experience. Company CAP Management is an HOA management company dedicated to triple bottom line sustainability - environmental, social, and financial. We partner with associations to create predictable, stable, and well-run communities while supporting long-term planning and operational excellence. Duties and Responsibilities Operational Oversight

• Oversee all aspects of community operations including staffing, resident satisfaction, vendor performance, and service delivery.
• Ensure Standard Operating Procedures (SOPs) are implemented and continuously improved.
• Complete regular inspections of common areas and ensure timely resolution of issues.
• Ensure resident requests and concerns are addressed promptly. Leadership and Team Development
• Manage and develop on-site staff including Assistant General Managers, Concierge personnel, Engineering, and support staff.
• Establish performance expectations and conduct employee evaluations.
• Develop employee training plans and support professional growth.
• Create a culture of accountability, purpose, and service. High-Rise Operations
• Support preventative maintenance planning and building operations.
• Coordinate with vendors and shared facilities teams as needed.
• Ensure safe and secure building operations.
• Oversee hospitality-oriented resident services. Process Development and Operational Structure
• Refine and improve operational workflows.
• Create and maintain consistent processes.
• Develop systems that support efficiency and resident experience. Financial Oversight
• Work collaboratively with CAP accounting to support budgeting and financial planning.
• Monitor operational impacts on financial performance.
• Support invoice processing and vendor cost management.
• Review financial information and communicate operational impacts. Board and Client Relations
• Develop weekly reports and attend Board meetings.
• Serve as a trusted advisor and strategic partner to the Board.
• Support long-term operational and capital planning.
• Communicate effectively with residents and stakeholders. Qualifications
• High-rise and/or HOA management experience strongly preferred
• Strong understanding of HOA governance, financial reporting, and operations
• Strong understanding of CCIOA
• Experience leading and developing teams
• Financial management experience
• Familiarity with major building systems
• Strong written and verbal communication skills
• Ability to work evenings/weekends as needed Core Competencies
• Leadership and accountability
• Hospitality mindset
• Communication
• Financial awareness
• Relationship management
• Problem solving
• Strategic thinking
• Operational execution
• Team development

Pay:

$95,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Tuition reimbursement Vision insurance

Work Location:

In person