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GR
Goodwin Recruiting
Operations Technology Person Level 3
Career Insights for Vice President of Operations
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Scorecard
Based on Georgia data
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What they do
A Vice President of Operations oversees all operations for a company or organization. Manages product development, construction, production, purchasing, and customer service as well as preparing budgets, overseeing scheduling and monitoring budget costs.
$169,090 / year median in Georgia
+12% projected growth
Job Description
Job Summary To Apply for this Job Click Here Operations Technology Person
- Level 3 (OTP 3) Join a national quick-service restaurant group as an essential member ensuring technology drives great guest experiences.
- Level 3 Requirements & Qualifications 3+ years of IT support experience (QSR or retail industry preferred) Deep familiarity with POS systems, networking, and restaurant technology Experience in multi-unit, high-volume environments Effective at diagnosing and independently resolving complex technical issues Excellent organizational and communication skills On-call availability and willingness to travel between locations as needed Operations Technology Person•Level 3 Preferred Background & Skills Proven experience training or coaching junior technical team members Operations Technology Person•Level 3 Day-to-Day Responsibilities Serve as the primary escalation point for Level 1 and Level 2 technology support issues Diagnose and resolve complex problems with POS, kiosks, digital menu boards, networking, and back-office systems Lead installations, system upgrades, and regular preventative maintenance projects Monitor system performance, proactively addressing risks to minimize disruptions Ensure compliance with technology standards and cybersecurity protocols Analyze technical trends to implement long-term solutions and reduce recurring issues Coach and mentor OTP 1 and OTP 2 team members to elevate overall team performance Coordinate vendor and internal IT team escalations to uphold service level agreements This role is ideal for a skilled troubleshooter with a customer-focused mindset who thrives on variety, teamwork, and directly elevating the guest experience.