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Job Description
Position Overview The Chief Operating Officer (COO) serves as a key executive leader responsible for ensuring that Change Church operates with excellence, efficiency, compliance, and disciplined execution. Overseeing Operations, Human Resources, Information Technology, and Security, the COO leads the systems, infrastructure, and teams that enable a healthy, scalable, multi-campus ministry. Reporting directly to the Lead Pastor, the COO translates vision into strategy, strategy into systems, and systems into results. This leader ensures organizational execution runs with clarity, accountability, and consistency removing bottlenecks, strengthening communication, mitigating risk, and building structures that support sustainable growth. The COO serves as the architect of organizational effectiveness, continually evaluating systems, structures, workflows, and resource allocation to identify inefficiencies, eliminate waste, and improve execution. This leader creates operational clarity across all campuses by establishing standardized processes, scalable infrastructure, and measurable accountability systems that enable ministry growth without organizational complexity. The COO serves as a guardian of organizational standards, accountability, and healthy culture. This leader is responsible for ensuring that decisions are executed, expectations are upheld, and difficult organizational issues are addressed with both grace and firmness. The COO provides the courage, clarity, and consistency necessary to protect the mission, people, and long-term health of the organization.
Core Competencies Strategic Leadership:
Able to translate vision into actionable plans, ensuring organizational alignment with the Lead Pastor s direction and long-term goals.
Operational Excellence:
Skilled in designing, optimizing, and managing systems that improve efficiency, accountability, and resource stewardship.
Technology & Systems Integration:
Skilled in evaluating, implementing, and optimizing systems, software, and IT tools that support organizational function and multi-campus coordination.
Demonstrated ability to make difficult decisions, address performance and organizational challenges directly, uphold standards consistently, and lead difficult conversations with wisdom, fairness, and conviction while preserving relationships whenever possible.
Process Improvement & Organizational Effectiveness:
Demonstrated ability to identify operational inefficiencies, eliminate waste, redesign workflows, and build scalable systems, SOPs, and accountability structures that improve organizational performance across multiple campuses.
Executive Collaboration:
Demonstrated ability to partner with executive and pastoral leaders to balance ministry and business priorities.
Expansion & Infrastructure Development:
Experience leading operational planning for campus expansion, capital projects, and ministry growth initiatives.
Character Traits Integrity & Accountability:
Operates with transparency, humility, and consistency in word and action.
Vision-Driven & Strategic:
Thinks long-term while managing immediate execution.
Wise & Discerning:
Balances business acumen with spiritual insight and sound judgment.
Empowering & Relational:
Builds trust and develops others through encouragement, coaching, and accountability.
Courageous & Decisive:
Leads confidently through complexity, addresses difficult situations directly, and makes timely decisions that protect the health and effectiveness of the organization
Servant-Leader:
Models humility, empathy, and a genuine heart for ministry and people. Spiritual Responsibilities Uncompromised commitment to Change Church's vision, values, core beliefs and statement of faith. Agree to be an active participant in Change Church's ministry. Be a born-again Christian who conducts affairs in accordance with the Bible and maintains a lifestyle consistent with the Scriptures. Understand that in this role, you are a critical part of Change Church's mission to help change people's lives with the Gospel so that they can change the world, and that part of your responsibilities as a church employee includes being considered a spiritual leader in the church. Commit to pray for the first family, leadership, and membership of Change Church. Lead in generosity to the church through consistent giving of tithe and offerings. Champion, support, and advocate for the vision of the church.
Essential Functions and Responsibilities General Expectations:
Serve in excellence by being early and prepared for all scheduled meetings. Establish and foster an exemplary relationship with staff, volunteers, church members, and the community at large. Demonstrate a servant s heart with a willingness to perform additional duties as needs arise. Strategic Leadership & Organizational Vision Partner with the Lead Pastor and Executive Team to establish organizational priorities Translate strategic goals into executable operational plans Ensure organizational structure, staffing, and systems support sustainable growth Establish performance expectations and accountability frameworks across departments Monitor organizational health metrics and drive continuous improvement Operational Systems, Workflows & Process Optimization Design and impl e ment workflows that create clarity, eliminate duplication, and ensure consistency across campuses Build, document, and maintain SOPs for all core operational functions Establish operational rhythm including reporting cadence, decision pathways, and execution checkpoints Conduct regular operational audits to identify inefficiencies and resource waste Implement scalable systems designed to support future growth Train leaders and staff on systems, workflows, and operational standards Lead continuous process improvement initiatives across all operational functions. Identify and eliminate inefficiencies, redundancies, bottlenecks, and unnecessary expenditures. Establish organization-wide standards for process documentation, workflow mapping, and operational accountability. Create scalable operational frameworks that ensure consistency across all campuses while allowing for campus-specific needs. Evaluate operational effectiveness through metrics, reporting, and performance analysis, implementing improvements as needed. Organizational Effectiveness & Continuous Improvement Champion a culture of operational excellence and continuous improvement throughout the organization. Lead organizational assessments to identify opportunities for increased effectiveness, stewardship, and scalability. Develop key operational metrics and dashboards that provide visibility into organizational performance. Facilitate process redesign initiatives that improve staff productivity, communication, and execution. Ensure operational systems evolve alongside organizational growth and strategic priorities. Information Technology (IT) Leadership & Infrastructure Oversight Oversee IT operations ensuring secure, reliable, and scalable infrastructure Ensure adoption and optimization of HRIS, CRM, project management, and communication systems Establish IT policies related to security, access, data integrity, and device management Manage IT vendor relationships and technology investments Support the implementation of tools that enhance efficiency and collaboration Ministry Expansion, Facilities & Capital Projects Provide executive leadership for operational planning related to campus expansion and building projects Partner with executive leadership to assess feasibility, timelines, and resource requirements Oversee cross-functional coordination for capital initiatives Establish governance structures, milestones, and accountability for large projects Ensure expansion efforts are operationally sustainable and financially responsible Organizational Efficiency & Human Capital Excellence Oversee HR functions to ensure alignment between people strategy and organizational goals Implement systems that clarify roles, expectations, and workflows Attract, develop, and retain high-performing staff Strengthen leadership development pathways aligned with H7 values and Third Way leadership Foster a culture of collaboration, excellence, and accountability Multi-Site Operational Leadership & Cross-Campus Alignment Strengthen communication and coordination across campuses and departments. Partner with Campus Pastors and ministry leaders to provide operational solutions. Ensure operational excellence supports guest and member experience. Establish operational standards that create consistency across all campuses while preserving ministry effectiveness. Ensure policies, systems, workflows, and operational expectations are implemented uniformly across locations. Facilitate operational collaboration between campus leadership and central support teams. Identify opportunities to centralize functions, leverage shared resources, and improve organizational efficiency across campuses. Additional Responsibilities Other related duties as assigned.
Supervisor Responsibilities:
Director of Operations Director of IT Executive Director of Human Resources Director of Security Director of Organizational Effectiveness
