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JPMorgan Chase Bank, N.A.

Public Sector Operations Control Manager - Vice President

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What they do

A Vice President of Operations oversees all operations for a company or organization. Manages product development, construction, production, purchasing, and customer service as well as preparing budgets, overseeing scheduling and monitoring budget costs.

$173,205 / year median in Illinois

+7% projected growth

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Job Description

Join our Public Sector Operations team, where you'll help drive a culture of risk awareness and operational excellence. We value your expertise in controls and your passion for continuous improvement. Together, we create a safer, more resilient environment for our clients and colleagues. As a Vice President, Control Manager in Public Sector Operations, you own the control environment, ensuring risks are identified, assessed, and mitigated. You partner with Operations leadership to enhance control effectiveness and audit readiness. Your work matters because it protects our business, supports regulatory compliance, and fosters a culture of accountability. You'll be the primary point of contact for internal audit, compliance testing, and regulatory engagement preparation within scope. Finance & Business Management (F&BM) is committed to supporting your growth and impact. Job Responsibilities
  • Lead the end-to-end control environment for Public Sector Operations
  • Identify, assess, and mitigate operational risks
  • Drive disciplined execution of the control framework, including issue management and risk assessments
  • Monitor control performance through deep dives and thematic reviews
  • Own the issue management process, including triage, root-cause analysis, and remediation tracking
  • Manage operational risk events and near-misses, ensuring timely reporting and lessons learned
  • Partner with business teams to embed controls into process design and change initiatives
  • Support audit and regulatory readiness by maintaining documentation and orchestrating responses
  • Identify opportunities for automation, standardization, and simplification to improve reliability
  • Serve as the primary first-line control contact for internal audit, compliance testing, and regulatory engagement
  • Travel domestically up to 15% as required Required Qualifications, Capabilities, and Skills
  • This role supports US Federal government contracts that require U.S. citizenship
  • Minimum 8 years of experience in Control Management, Operational Risk, Audit, Compliance, or related roles
  • Proven ability to design and assess control frameworks and lead issue remediation
  • Strong communication skills with senior stakeholders
  • Bachelor's degree Preferred Qualifications, Capabilities, and Skills
  • Experience in Public Sector and/or Operations
  • Relevant certifications in risk, audit, or controls are beneficial
  • Expertise in operational risk and control principles, including control design and audit readiness
  • Excellent executive written and verbal communication; Strong time management and prioritization skills
  • Ability to drive accountability without direct reporting lines
  • Sound judgment and intellectual honesty
  • Comfort constructively challenging stakeholders
Security Clearance Requirement:
A Government Security Clearance, including Public Trust clear...