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General Manager MEP Service Operations
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TP Mechanical
Lexington, KY (In Person)
$125,000 Salary, Full-Time
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Job Description
General Manager
- MEP Service Operations TP Mechanical
- 3.1 Lexington, KY Job Details Full-time $115,000
- $135,000 a year 22 hours ago Benefits Health savings account Health insurance Dental insurance 401(k) Paid time off Employee assistance program Vision insurance 401(k) matching Life insurance Retirement plan Qualifications Customer communication Team leadership Operational management Account development Team development Profit & loss Business Administration Business Profit and loss analysis Senior leadership Full Job Description General Manager•MEP Service Operations($115K•135k + bonus) About the Role TP Mechanical is seeking an experienced General Manager to lead our service operations.
- Provide overall leadership for mechanical service operations with full accountability for safety, customer outcomes, and financial performance.
- Develop and execute business plans to achieve revenue growth, EBIT targets, market expansion, and long-term customer retention.
- Partner with sales leadership to grow existing accounts, secure new business, and expand service offerings across the territory.
- Lead service execution for maintenance agreements, repair work, and special projects to ensure quality, responsiveness, and contract performance.
- Monitor and improve key operating metrics including technician productivity, utilization, completion rates, response times, renewal rates, and customer satisfaction.
- Drive scheduling, dispatch, and resource optimization best practices to improve labor efficiency and service delivery consistency.
- Maintain strong executive-level customer relationships through technical credibility, proactive communication, and dependable follow-through.
- Prepare forecasts, manage budgets, analyze variances, and implement corrective actions to deliver plan performance.
- Build, develop, and hold accountable a high-performing team through clear expectations, coaching, and performance management.
- Promote a culture of safety, accountability, continuous improvement, and cross-functional collaboration.
- Represent the company in industry associations, trade events, and local market activities to strengthen visibility and business development. Required Qualifications
- Bachelor's degree in Business, Engineering, Construction Management, or a related field; or equivalent leadership experience in MEP service operations.
- Minimum 5-7 years of progressive leadership experience in commercial service operations.
- Demonstrated success with P&L management, team leadership, and operational execution in a service environment. Preferred Qualifications
- Experience leading multi-trade commercial service operations.
- Strong financial and operational management skills, including forecasting, KPI management, and margin improvement.
- Working knowledge of building systems, service sales, and field service management platforms.
- Excellent communication, leadership, and relationship-building skills within a matrixed organization.
Pay:
$115,000.00- $135,000.