Primary Responsibilities:

Help to Oversee service management processes, including incident and problem resolution, monitoring SLAs and KPIs, and implementing proactive corrective actions. Led a multi-discipline team of multi-cloud engineers, network engineers, SRE engineers, as well as tier 2 and 3 service desk support personnel, to meet the operational requirements of a cloud computing environment supporting over 60 mission applications and systems from across the DoD to become the most effective operations and sustainment team. Coordinate operational planning and execution, managing staffing and subcontractors within the operations organization. Driving continuous improvement by optimizing operational practices, enhancing service delivery, and maintaining strategic vision, team priorities, and product roadmaps. Integral part of the team that interacts with the customer to ensure satisfaction and assist with business growth and new task orders. Work closely with IT functional support teams, application development, and business to ensure alignment of cloud services with overall business objectives. Provide expertise on best practices to continually improve the implementation of Agile practices with the goal of exceeding performance objectives and reducing costs and schedule. Drive change through the delivery of cross matrixed organizations. Evaluate and communicate strategy, operational health, and incident action plans to executive leadership. Oversee security and process audits maintaining compliance, responding to vulnerability scans, and providing audit artifacts. Proven ability to effectively prioritize and execute tasks in a high-pressure environment. Understand and communicate the lifecycle of technologies and applications and to translate into business strategies for the client organizations.

Basic Qualifications:

Bachelor's degree and 8 years' relevant experience or a Master's degree and 6 years' relevant experience. 5 years' experience leading teams or projects. Experience supporting mission-critical IT operations in high-availability environments. Experience with incident management, troubleshooting, service restoration, log analysis, trend analysis, and root cause analysis. Experience supporting Cloud environments and enterprise systems administration. Experience coordinating with customers and stakeholders to resolve incidents, address service issues, and support operational requirements. Experience with support ticket management systems and IT service operations processes. Strong communication, leadership, organizational, and time management skills. Must have an active DoD security clearance. Preferred Qualifications 4+ years of experience managing the device configuration and patch management for an enterprise operation of a similar size, scope and complexity. 4+ years of experience managing service desk teams supporting the requirement that are similar in size, scope, and complexity to this customers environment. 4+ years of experience in communicating with Government personnel, including agency executives. If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares.

Original Posting:

August 28, 2026 For U.S.

Positions:

While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:

Pay Range $107,900.00 - $195,050.00 The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. 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