SENIOR OPERATIONS ASSOCIATE

Description Primary Summary:

Under limited direction, responsible for coordinating the day to day operation of processes in support of the various products and ancillary functions of various departments. Provides operational support and direction to department personnel as needed. Serves as a key operational resource for the enterprise. Develops, implements, communicates and manages deposit-related operational policies and procedures.

Essential Functions/Position Responsibilities:

• Interfaces with all employees, and as needed with branch managers and departmental heads, to ensure effective operations and minimize potential losses.

Provides necessary support to branch and other enterprise personnel in posting errors, questions and clarification relating to existing policies and procedures, dealing with requests to add new or change existing policies and procedures and general balancing issues.

• Provides recommendations, documentation and implementation of new and revised procedures for efficient operations including card and electronic services.
• Prepares management reports and general ledger reconciliations, which includes approving charge back items (overdraft) and adjustments to clear suspense accounts.
• Serves as the primary representative for all projects directly or indirectly related to deposit products and electronic services. Researches, develops, implements, communicates and enforces all new branch and product related policies and procedures.
• Oversees review of system exception and quality control reports for monitoring system compliance and follow-up.
• Responsible for ATM Debit/Card Portfolio including debit card portfolio risk mitigation, Banking/I Mobile Banking, ATM fleet management, credit card portfolio management, and all aspects of e-statements and RegE and deposit compliance.
• Serves as backup for call center staff and oversees Operations staff as needed.
• Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.

Requirements Experience 5 years of financial operations or similar or related experience, including time spent in preparatory positions. Computer experience necessary with knowledge of credit union systems (Insight, etc.) Education/Certifications/Licenses A high school degree or GED is required. Interpersonal Skills A significant level of trust and diplomacy is required to be an effective subject matter expert in the position. In-depth dialogues, conversations and explanations with members, direct and indirect reports and outside vendors of a sensitive and/or highly confidential nature is a normal part of the day-to-day experience. Communications can involve motivating, influencing, educating and/or advising others on matters of significance. Other Skills Demonstrated knowledge of industry rules and regulations related to Bank Secrecy Act, OFAC, Customer Identification Policy, Truth in Savings, Truth in Lending, Regulation CC, Plastic Cards, and Funds Availability, etc. General capabilities in the use of personal computer based business application software. May be required to work outside of scheduled hours to respond to positions issues.