Health Partners VP of Operations

The Vice President of Operations, Health Partners is the senior operational leader accountable for the administrative direction, performance, and operational reliability of the employed medical group across primary care practices, specialty practices, and hospital-based practices. With a primary reporting relationship to the EVP/Chief Physician Executive of GBMC HealthCare, the role partners with physician leaders to deliver measurable improvement in access, patient experience, quality, provider engagement, workforce effectiveness, and financial outcomes across a multi-site ambulatory platform. This leader is expected to rapidly establish credibility, build durable relationships with physicians and practice leaders, and lead standardization and continuous improvement in clinic operations—balancing growth, affordability, and service excellence.

Education:

Master's Degree MBA, MHA or equivalent training (required)

Experience:

8-10+ years of progressively responsible leadership in physician enterprise/ambulatory or medical group operations (multi-site experience strongly valued). Demonstrated ability to lead performance improvement, standardization, and an operating cadence using dashboards and metrics. Strong working knowledge of ambulatory operations, practice management fundamentals, and the professional billing/revenue cycle ecosystem.

Skills:

Knowledge of ambulatory/medical group database & benchmarking, industry standards JCAHO, Medicare, OSHA, Organizational management, regulatory standards for affected area of responsibility. Demonstrated success leading change, integration, and culture initiatives that align diverse stakeholders around shared goals. Excellent interpersonal skills necessary to maintain good rapport and effective working relationships with medical staff, nursing staff and other health system personnel. Demonstrates and facilitates collaboration and teamwork to achieve goals Seeks opportunities to be present, visible, & approachable in the organization. Demonstrates innovative and creative approaches to work

Licensures, Certifications:

Professional certification such as FACHE and/or FACMPE (preferred).

Principal Duties and Responsibilities:

Medical Group Operational Leadership & Reliability Lead day-to-day operations across practice sites, ensuring consistent operational performance and disciplined execution. In collaboration with senior leadership, define medical group Key Performance Indicator goals to drive documented strategy, inclusive data sources of truth, targets, and variance management planning. Establish an operating cadence (reviews, huddles, escalation pathways) that reduces variation, clarifies decision rights, and drives timely issue identification and resolution. Ensure reliable clinic operations through standard work, staffing models, and consistent management routines that support quality, experience, and productivity. Serve as senior operational advisor to the CPE/President of the Medical Group on performance, risk, and execution across the ambulatory footprint. Lead operational readiness for practice growth: new site openings, service expansions, relocations, closures, and practice integrations. Coordinate space, facilities, staffing, and technology needs to ensure successful launch and stable operations. Practice Manager Leadership, Talent Development & Operational Excellence Directly manage Practice Managers; set expectations, coach performance, and build consistent leadership capability across sites. Establish standard management routines, competency expectations, and training/cross-training to support reliable operations. Drive a culture of accountability, teamwork, and continuous improvement; recognize high performance and address gaps promptly. Develop succession plans and strengthen the operational leadership bench for scale and sustainability. Financial Stewardship, Budgeting, Productivity & P&L Levers Monitor and improve key operational drivers of financial performance including visit volumes, staffing productivity, cost per visit, and space utilization. Partner with Finance to translate enterprise goals into local execution, including business cases for growth, site changes, and care model redesign. Ensure appropriate resource allocation to support strategic priorities while maintaining financial discipline. Physician Partnership, Engagement & Culture Partner with physician leaders and medical directors on operational and financial performance, quality, patient experience, and provider engagement priorities. Build effective relationships with physicians and practice leadership; proactively surface barriers to care delivery and remove friction for clinicians and staff. Develop and implement mechanisms to strengthen provider engagement, feedback loops, and transparent accountability for results. Model integrity, professionalism, and accountability; create an environment of ownership and continuous improvement. Referral Integrity, Network Leakage Reduction & Care Coordination (as applicable) Strengthen referral routing standards and closed-loop execution to improve continuity, reduce leakage, and enhance patient experience. Implement monitoring and accountability using dashboards and routine performance reviews. Partner with service lines, access teams, and growth leaders to maintain pathway integrity and timely follow-through. Quality, Safety, Patient Experience & Service Standards Create and sustain a patient-centered, safe, reliable ambulatory environment that improves experience and quality outcomes. Define and maintain key performance indicators to measure, assess, and improve care delivery and service performance. Ensure practice leaders are accountable for mitigating operational risk, addressing unsafe practices, and reinforcing best practices. Promote a culture of continuous quality improvement and high reliability in ambulatory settings. Revenue Cycle Performance (Front-End, Coding/Documentation, Denials Prevention) Direct and improve front-end revenue cycle functions across practices including registration, point-of-service collections, financial clearance, and pre-authorizations. Partner with Revenue Cycle/Professional Billing to improve revenue realization through dashboards, KPI governance, and targeted improvement strategies. Ensure compliance and performance with coding/documentation processes, including audit/quality control mechanisms and vendor management where applicable. Partner with RCM to reduce avoidable rework and denials through standardized workflows, education, and accountability. Access, Scheduling, Template Governance & Throughput Own education and communication of Access goals, expectations, key performance indicators and strategy to clinic staff, practice management, and providers Partner with Access leadership to drive implementation of access strategy, goals, and performance improvement initiative throughout the organization Own and lead clinic operational improvements necessary to achieve access goals (staffing, room utilization, site load balancing) Implement standard work for front desk and clinical workflows to improve customer service, reduce delays, and increase reliability Drive collaboration across IT, EMR, Access, Call Center and Clinic Staff team members to ensure success of patient access initiatives and achievement of access goals Own governance of and enforcement of schedule template standards (slot utilization, template design, patient-facing hours). Drive performance on key access metrics and implement corrective actions, where necessary, in collaboration with access leadership.

Stakeholder Communication & Collaboration:

Open, transparent, & strategic communication Serve as a liaison between executive leadership and medical staff to ensure alignment on quality and safety priorities and initiatives. Develops and maintains effective relationships with other Hospital employees, the medical staff, patients and visitors to promote a positive response to the Hospital and a positive work environment. All roles must demonstrate

GBMC Values:

Respect I will treat everyone with courtesy. I will foster a healing environment. Treats others with fairness, kindness, and respect for personal dignity and privacy Listens and responds appropriately to others' needs, feelings, and capabilities Excellence I will strive for superior performance in every aspect of my work. I will recognize and celebrate the accomplishments of others. Meets and/or exceeds customer expectations Actively pursues learning and self-development Pays attention to detail; follows through Accountability I will be professional in the way I act, look and speak. I will take ownership to solve problems. Sets a positive, professional example for others Takes ownership of problems and does what is needed to solve them Appropriately plans and utilizes required resources for various job duties Reports to work regularly and on time Teamwork I will be engaged and collaborative. I will keep people informed. Works cooperatively and collaboratively with others for the success of the team Addresses and resolves conflict in a positive way Seeks out the ideas of others to reach the best solutions Acknowledges and celebrates the contribution of others Ethical Behavior I will always act with honesty and integrity. I will protect the patient. Demonstrates honesty, integrity and good judgment Respects the cultural, psychosocial, and spiritual needs of patients/families/coworkers Results I will set goals and measure outcomes that support organizational goals. I will give and accept help to achieve goals. Embraces change and improvement in the work environment Continuously seeks to improve the quality of products/services Displays flexibility in dealing with new situations or obstacles Achieves results on time by focusing on priorities and manages time efficiently Pay Range $325,000.00 - $650,000.00 Final salary offer will be based on the candidate's qualifications, education, experience and alignment with our organizational needs. Equal Employment Opportunity GBMC HealthCare and its affiliates are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law. Situated in scenic Towson, GBMC represents more than just a hospital; it's a legacy of over 60 years in premier healthcare. Our beautiful suburban campus is home to a facility with over 250 beds, 23,000 admissions, and 52,000 emergency room visits each year. GBMC is currently seeking talented, compassionate employees to support patients of the communities we serve. GBMC has also been named "best place to work!" At GBMC Health Partners, we don't just provide comprehensive medical care - we build lasting relationships. When it comes to the care of our patients, for us, it's personal. Whether you're a physician leading proactive health strategies, a nurse practitioner providing care, or a medical assistant ensuring seamless operations, your role here is pivotal. At Gilchrist, we transcend traditional hospice care. Every individual's journey is unique, and we pride ourselves on being there, every step of the way. For over three decades, Gilchrist has stood as a pillar of compassion and dedication as Maryland's premier nonprofit provider for serious illness and end-of-life care. We are more than just a hospice; we are a life-affirming promise ensuring every moment is lived to its fullest. Hospice of Washington County (HWC), situated in Hagerstown, MD, is the only licensed provider for hospice care within Washington County. Our team of committed professionals understands the importance of ensuring that every individual is able to LIVE their life to the fullest. The focus is on caring for the individual, not the cure. Hospice focuses on helping a person live; making the most of each minute, hour, day, week and month they may have during the final season of life. It is about allowing self-determined life closure; individuals remain the decisions makers of how they will spend their precious days, weeks, and months. Hospice focuses on quality of life, not quantity. We provide hospice care wherever the individual designates as their home. That can be in a private residence, nursing home, or assisted living facility. Hospice care is available to patients of any age, religion, race, or illness. Hospice care is covered under Medicare, Medicaid, most private insurance plans.

What We Offer:

Competitive salary and generous paid time off Free parking Monthly MTA bus pass subsidy-85% paid by GBMC "if applicable" Company subsidized onsite fitness and wellness center "if applicable" Pre-paid tuition to pursue professional development, additional certifications, and degree programs Comprehensive health, dental, and vision coverage 401 (a) and 403 (b) retirement savings plan