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Job Description
Card Services Manager
LAFCU - 2.9
Lansing, MI Job Details 6 hours ago Benefits 401(k) Tuition reimbursement Qualifications Vendor relationship building Employee relationship building Regulatory compliance analysis Legal compliance Full Job Description To oversee aspects of the Card Services department and card programs, ensuring operational excellence, regulatory compliance, fraud mitigation, and an exceptional member experience. This role provides leadership for card products, vendor relationships, and staff, while driving innovation, efficiency, and risk management across the card services function. Essential Functions & Responsibilities Partner with the VP Card Services to manage the debit and credit card programs, including issuance, processing, servicing, disputes, chargebacks, and rewards. Oversee daily card operations to ensure accuracy, efficiency, and adherence to service level agreements (SLAs), including quarterly reporting. Ensure timely and accurate handling of card exceptions, reconciliations, and general ledger balancing. Manage fraud monitoring, transaction disputes, chargebacks, and compliance with Reg E, Reg Z, PCI DSS, and network rules (Visa/Mastercard). Develop and execute strategies to enhance card usage, revenue, and member satisfaction while controlling operational and fraud risk. Partner with the VP Card Services to maintain and test card-related business continuity and disaster recovery plans. Partner with the VP Card Services to manage relationships with card processors, core system providers, fraud vendors, and network partners. Partner with the VP Card Services on card product enhancements and quarterly marketing campaigns to align with KPI goals. Monitor vendor performance and ensure vendors meet operational, security, and compliance expectations. Collaborate with Operations, Lending, IT, Compliance, and Marketing to deliver seamless card experiences. Resolve escalated member issues with professionalism and urgency. Support member education related to card features, security, and digital payment tools. Lead, coach, and develop Card Services staff; establish clear performance expectations and accountability. Foster a culture of continuous improvement, member advocacy, and cross-department collaboration. Ensure appropriate staffing levels, training, and succession planning. Perform other duties as assigned. Experience 5-8 years of experience in card services, payments, or financial operations within a financial institution. Experience with debit and credit card operations, fraud prevention, disputes, chargebacks, and card processing systems. Knowledge of applicable regulations and card network rules. Education Bachelor's degree preferred, or equivalent combination of education, certifications, and experience. Skills & Abilities Strong knowledge of card services operations and payment systems. Effective problem-solving, organizational, and analytical skills. Strong communication skills with the ability to build relationships and handle sensitive information professionally. Ability to collaborate across departments and manage multiple priorities.
WHY LAFCU?
LAFCU is a credit union that's been serving our community for 90 years. We have expanded to provide financial services to people and businesses across the entire state of Michigan. We are very involved in serving our community and you'll see LAFCU rolling up their sleeves and giving back. We are a full service financial institution; providing relevant products and services such as overdraft protection, debit and credit cards, savings and checking accounts, auto loans, mortgage loans and much more. With a particular focus on serving people of modest means, LAFCU is committed to enhancing its members' financial well-being and creating long-lasting positive change across generations. Awarded the prestigious Dora Maxwell Social Responsibility Community Service Award, LAFCU is known for its people-helping-people mission, which has led to award-winning financial literacy programs for all ages. A three-time honoree as a national 'Best Credit Union to Work For,' named a Best Place to Work for Women, and recognized globally for its diversity, equity, and inclusion initiatives, LAFCU stands out In addition to our competitive compensation package; including 401k, we have a strong tuition assistance program; and believe strongly in work/life balance. LAFCU actively promotes diversity, equity, and inclusion in our workplace. We welcome and encourage applicants from all backgrounds to apply, as we believe diverse perspectives contribute to our overall success.
