Regional Vice President, Operations

At MTM, we are not just colleagues; we are collaborators on a shared mission; communities without barriers. We have exciting opportunities to join our growing team where your work has a direct impact on the communities we serve. Our company culture is one of innovation, collaboration, and growth. If you are passionate, driven, and ready to join a team where your work will directly transform and shape our industry, then we want to talk to you! What will your job look like? The Regional Vice President (VP), Operations will oversee the overall direction and administration of operational departments associated with all programs and services provided within a specific region, ensuring a high level of service delivery for members and facilitating client relationships and interactions. Specific areas of responsibility include the oversight of performance applicable to the specific region of our network management, business implementation, customer service center operations, Member services/appeals and grievances, community and Client engagement, project management, and quality assurance teams. This individual will also assume full responsibility for performance management, accountability, and support of training and development for staff within their region. This role does require travel up to 30%. What you'll do:

• Provide strategic leadership and management that reflects MTM's mission, vision, and core values
• Provide leadership that encourages employee productivity and responsiveness to the needs of both internal and external stakeholders
• Promote the effective supervision, management, motivation, succession planning, performance management, development, and training of all employees
• Drive both operational and financial improvement
• Formulate and implement business plans, tactics, and strategies to provide efficient, effective, and compliant operations that not only meet short-term objectives but ensure long-term growth and success
• Develop and implement adequate measures to meet the operational needs of the company to efficiently utilize resources and maintain an effective system of operational processes and measurement of outcome
• Oversee the financial budget and cost containment initiatives
• Increase member/passenger and transportation/medical provider quality satisfaction to support Client retention and growth opportunities
• Work collaboratively with internal and external business partners to successfully acquire and execute profitably on new and existing business opportunities
• Regular meetings with department leadership, peer departments and businesses served
• Oversee process and procedure development guidelines, including backup plans
• Stay current on all technology and optimal use within the department
• Lead program implementations that are in alignment with strategic and operational plans while ensuring efficient and compliant delivery of all contract.

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