Chief Operating Officer

Chief Operating Officer Champ Roofing Lincoln, NE Job Details Full-time 1 day ago Benefits Health savings account Relocation assistance Health insurance Dental insurance 401(k) Flexible spending account Paid time off Vision insurance Life insurance Retirement plan Qualifications Managing sales strategy or development teams Talent management Sales team management Team development Bachelor's degree Recruiting Sales strategy Business Administration Financial performance measurement Sales leadership Process management Internal financial reporting Financial dashboard metrics Full Job Description Role Overview The Chief Operating Officer (COO) is a senior executive role responsible for overseeing the day-to-day operations of Champ Roofing & Exteriors across all locations. Reporting directly to the CEO/Owner, the COO will serve as the operational backbone of the company, leading General Managers, Branch Managers, Sales Managers, and the broader sales team to drive performance, scalability, and a culture of excellence. This is a high-impact leadership role for a results-driven professional ready to help build a best-in-class roofing organization. Key Responsibilities 1. Operations Leadership & Multi-Location Management Oversee all day-to-day operations across multiple branch locations, ensuring consistent execution of company standards and processes. Directly manage and support General Managers and Branch Managers, holding them accountable to performance metrics and operational benchmarks. Establish and refine operational workflows, systems, and SOPs that enable efficient scaling as the company grows. Serve as the escalation point for operational challenges, providing decisive and effective resolution. 2. Sales Team Oversight & Revenue Growth Partner with Sales Managers to develop and execute sales strategies across residential and commercial roofing markets. Monitor individual and team sales performance, providing coaching, accountability, and strategy adjustments to meet and exceed revenue targets. Oversee hiring, onboarding, and development of Sales Representatives in collaboration with Sales Managers. Analyze sales pipeline data and KPIs to identify trends, gaps, and growth opportunities. 3. Leadership Development & Team Management Recruit, develop, and retain top-tier management talent — including General Managers, Branch Managers, and Sales Managers. Conduct regular performance reviews, one-on-ones, and team meetings to ensure alignment, accountability, and growth. Build a culture of high performance, integrity, and customer-first mentality across all departments. Identify leadership gaps and create development plans to build bench strength within the organization. 4. Strategic Planning & Execution Collaborate with the CEO/Owner to define company goals, growth targets, and market expansion strategies. Translate high-level strategic objectives into actionable operational plans with clear owners and timelines. Lead planning for new branch openings, market expansions, and headcount growth. Track company-wide KPIs and present regular performance reports to ownership. 5. Financial Oversight & Profitability Work closely with ownership and accounting to manage operational budgets, control costs, and protect margins across all locations. Analyze branch-level P&L statements and identify opportunities to improve profitability. Ensure proper job costing, estimating standards, and pricing discipline are maintained across all locations. Implement financial controls and reporting processes that provide visibility into the health of the business. 6. Customer Experience & Quality Standards Champion a customer-first culture throughout all phases of the sales and project lifecycle, from initial contact through post-completion follow-up. Oversee processes for managing customer satisfaction, resolving complaints, and collecting feedback to drive continuous improvement. Ensure all field and administrative teams adhere to company quality standards and compliance requirements. 7. Process Improvement & Technology Identify inefficiencies across departments and implement scalable systems, tools, and processes to drive productivity. Oversee adoption and effective use of CRM, estimating, and project management software across all teams. Stay current on industry best practices and emerging technologies relevant to roofing operations. Qualifications Minimum 5+ years of progressive leadership experience, with at least 2 years in a senior operations or multi-unit management role. Experience in the roofing, construction, home services, or related industry strongly preferred. Demonstrated track record of leading and scaling sales teams and/or multi-location operations. Strong financial acumen, including experience managing budgets, reading P&L statements, and controlling costs. Proven ability to recruit, develop, and retain high-performing managers and sales professionals. Exceptional communicator — able to lead with clarity, inspire teams, and communicate effectively with ownership. Data-driven decision maker with experience using CRM platforms, reporting dashboards, and operational metrics. High degree of integrity, accountability, and professional maturity. Bachelor's degree in Business, Management, or a related field preferred; equivalent experience will be considered. What Success Looks Like In the first 12 months, a successful COO at Champ Roofing & Exteriors will: 1. Establish a clear operational rhythm across all branch locations with defined KPIs and accountability systems in place. 2. Build strong, trusted relationships with all General Managers, Branch Managers, and Sales Managers. 3. Drive measurable improvement in sales team performance and overall company revenue. 4. Identify and execute at least one significant process improvement that increases efficiency or profitability. 5. Lay the operational groundwork to support continued geographic expansion. Compensation & Benefits Competitive base salary commensurate with experience. Performance-based bonus tied to company revenue growth and operational KPIs. Vehicle allowance or company vehicle provided. Optional health, dental, and vision benefits. Opportunity for equity participation as the company scales.

Benefits:

401(k) Dental insurance Flexible spending account Health insurance Health savings account Life insurance Paid time off Relocation assistance Retirement plan Vision insurance

Work Location:

In person