POSITION SUMMARY

Responsible for the overall leadership and administration of the Bank's deposit operations team members. Ensures efficient, compliant, and customer-focused processing of all deposit-related activities, including transaction processing, account maintenance, electronic banking, and treasury support functions. Directly impacts client experience, regulatory standing, operational efficiency, and fraud loss mitigation.

ESSENTIAL FUNCTIONS

We are committed to providing equal employment opportunities and will make reasonable accommodations to enable individuals with disabilities to perform the essential functions of this role.

• Manages deposit operations functions including ACH, wire transfers, check processing and remote deposit capture, account maintenance, debit card and ATM operations, and online and mobile banking support.
• Ensures timely, accurate, and efficient processing of all transactions and back-office functions.
• Ensures full compliance with all applicable regulations including maintaining and enhancing internal controls.
• Partners with all areas on audits, exams, and issue remediation.
• Identifies opportunities to streamline workflows and improve efficiency.
• Supports system enhancements or upgrades.
• Maintains procedures and documentation for all operational processes.
• Leads, mentors, and develops operations team members.
• Fosters a culture of accountability and collaboration.
• Ensures high-quality internal and external customer service.
• Contributes to the development of operational strategic goals and objectives.
• Performs all duties as assigned by the SVP/Director of Retail Operations of which the position is qualified.
• Other duties as appropriately assigned.

The above description covers the most significant responsibilities but does not exclude other occasional responsibilities and accountabilities.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

• Bachelor's degree in Business, Finance, or related field or equivalent experience.
• 3-5 years of banking operations experience with a strong focus on deposit operations.
• 2 years of leadership or supervisory experience.
• Possesses strong knowledge of deposit operations, payment systems, and related regulations.
• Experience with core banking systems and digital banking platforms.
• Excellent organizational, analytical, and problem-solving skills.
• Ability to balance strategic thinking with hands-on execution.
• Cheerful outlook and willingness to be a team player.
• Strong interpersonal skills and independent judgment.
• Ability to support, develop, coach, train, and mentor a team.

SUPERVISORY RESPONSIBILITIES

Deposit Operations team members.

PHYSICAL DEMANDS/WORK ENVIRONMENT

The employee must be able to sit or stand for extended periods, operate a computer keyboard and mouse, reach at or below shoulder level, lift up to 25 lbs., and perform light pushing/pulling. Close vision is required for computer work. The work environment is moderately noisy and may require occasional standing or walking between workstations. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic under applicable law.

Pay:

$85,000.00 - $95,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Flexible spending account Health insurance Life insurance Paid time off Vision insurance Application Question(s): Do you possess strong knowledge of deposit operations, payment systems, and related regulations? Do you have experience with core banking systems and digital banking platforms?

Experience:

Deposit Operations:

3 years (Required)

Leadership:

2 years (Required)

Work Location:

In person