Vice President of Back Office Operations

Vice President of Back Office Operations Buckeye State Credit Union

• 3.4 Akron, OH Job Details Full-time $85,000
• $110,000 a year 1 day ago Qualifications Vendor relationship building Bachelor's degree Full Job Description Lead with

Purpose:

Vice President of Operations Akron, Ohio | Full-Time, Exempt Why Buckeye? At Buckeye State Credit Union , we are guided by our core values: Connect

• We build meaningful relationships with our members, employees, and community by listening, understanding needs, and fostering trust in every interaction. Simplify
• We strive to make banking easy by removing complexity, streamlining processes, and delivering clear, consistent experiences that put our members first. Adapt
• We embrace change with agility and innovation, continuously evolving our services, technology, and approach to meet the needs of our members and a dynamic financial landscape.

We're looking for a strategic, people-first leader to serve as our next Vice President of Operations! This role is ideal for a forward-thinking leader who thrives on translating vision into action—someone who can balance innovation, operational excellence, and member-first service. What You'll Do As VP of Operations, you will be a trusted partner to the CEO and a key driver of organizational success—ensuring our strategies come to life through efficient, compliant, and member-focused operations. Strategic Leadership & Growth Partner with senior leadership to execute Buckeye's strategic vision. Translate priorities into actionable operational plans with measurable outcomes. Drive performance improvements that enhance growth, efficiency, and member value. Operational Oversight & Excellence Lead branch and back-office operations to ensure seamless service delivery. Champion process improvement and operational efficiency across the organization. Manage vendor partnerships for operations and compliance, ensuring quality service, regulatory alignment, and strong value. Risk & Compliance Leadership Oversee compliance programs (BSA/AML/OFAC), Back Office Operations, and Plastic Cards. Serve as a key liaison with regulators and auditors. Ensure policies and procedures align with regulatory standards and minimize risk. Collaborate with branch staff and back-office teams to resolve complex fraud and operational issues, prevent losses, while minimizing fraud risk to the credit union and members. What You Bring 8-10 years of progressive leadership experience in financial services, credit union preferred Strong knowledge of credit union operations, lending, and regulatory requirements Proven success leading strategic initiatives and operational improvements Exceptional leadership, communication, organization, and problem-solving skills Bachelor's degree required; advanced degree or equivalent experience preferred We offer a competitive salary and a Senior Leadership Incentive Package, along with the opportunity to make a meaningful impact every day. If you're a strategic, forward-thinking leader who thrives on building strong teams and reimagining what great service looks like—we want to hear from you. Apply today at www.buckeyecu.org