One Stop Operator

Job Description:

Salary:

$83,000-85,000/year

Title:

One-Stop Operator Classification:

Exempt Scope of Position:

Oversees daily operations and regional standardization efforts to ensure integrated service delivery across funding streams. Serving as the Memorandum of Understanding (MOU) point of contact and partner liaison, this position supports Career Center operations, data capture, customer flow, reporting, and continuous improvement while ensuring excellent customer experience and compliance with federal, state, and local requirements. Essential Functions Coordinate partner programs and services across all centers to ensure meaningful access and support an effective One-Stop system Oversee implementation of the One-Stop Operator functions outlined in WIOA Title I, Section 121(d), and 20 CFR 678.620 Work with the leadership team, contractor's staff, and program staff to ensure customer flow, service delivery and data management are effective and efficient Provide overall coordination of partner efforts and communication with Board staff Market/promote all services offered through the Job Centers Coordinate and participate in meetings with the Board and prepare reports as required Maintain relationships with and convene quarterly meetings with MOU partners Develop MOUs with non-mandatory One-Stop partners as approved by the Board Assist in defining roles and responsibilities of partners required for MOU's Ensure the center is in compliance with all federal, state, WIOA, and Board policies Facilitate monthly direct reports to be provided to the Director Maintain accurate tracking and reporting of performance and quality metrics Ensure program participants are given high quality customer service Represent EDSI at conferences, meetings, and targeted social functions as required Support implementation of the regional vision under the guidance of the supervisor Other opportunities as available Education and Experience Requirements Bachelor's degree or equivalent experience required/master's degree preferred; with demonstrated experience managing projects and initiatives 7-10 years' experience leading teams and building and maintaining strategic coalitions and partnerships Ability to converse with a wide range of professionals and demonstrate a positive professional attitude Strong organizational, prioritization, and problem-solving skills Proficient in Microsoft Office applications Regional travel required Able to work fully onsite, fully virtual, or in a hybrid environment Clean driving record, valid Driver's License, and reliable vehicle required Job Ad One-Stop Operator Do you have a passion for making a difference in someone's life? Are you looking for an opportunity to use your skills, experience, and empathetic nature to work for a progressive, forward-thinking and family-owned company where creativity is encouraged? Are you goal driven? Then the One-Styop Operator position is for you! We are seeking a dynamic and team-oriented individual to join our spirited team. As a One-Stop Operator, you will be responsible for overseeing daily operations and regional standardization efforts to ensure integrated service delivery across funding streams. This position supports Career Center operations, data capture, customer flow, reporting, and continuous improvement while ensuring excellent customer experience and compliance with federal, state, and local requirements. Essential Functions Coordinate partner programs and services across all centers to ensure meaningful access and support an effective One-Stop system Work with the leadership team, contractor's staff, and program staff to ensure customer flow, service delivery and data management are effective and efficient Provide overall coordination of partner efforts and communication with Board staff Maintain relationships with and convene quarterly meetings with MOU partners Develop MOUs with non-mandatory One-Stop partners as approved by the Board Ensure the center is in compliance with all federal, state, WIOA, and Board policies Maintain accurate tracking and reporting of performance and quality metrics Education and Experience Requirements Bachelor's degree or equivalent experience required/master's degree preferred; with demonstrated experience managing projects and initiatives 7-10 years' experience leading teams and building and maintaining strategic coalitions and partnerships Ability to converse with a wide range of professionals and demonstrate a positive professional attitude Strong organizational, prioritization, and problem-solving skills Proficient in Microsoft Office applications Regional travel required Able to work fully onsite, fully virtual, or in a hybrid environment Clean driving record, valid Driver's License, and reliable vehicle required Bring your expertise to EDSI where you will be able to live our values every day: Show Up, Smile and Support! EDSI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our Mission Statement We must strive to create enthusiasm in our clients, see through their eyes, understand their needs and deliver more than they expect. Why We Do What We Do At EDSI

• We believe we can help our customers overcome their most challenging obstacles
• We believe in seeing through other people's eyes
• We believe that we can make a difference in people's lives
• We believe in meeting people where they are today and helping them to realize a better tomorrow
• We believe in living our professional lives in service to others EDSI (Educational Data Systems, Inc.

) is a national workforce development, training solutions and consulting company with a passion for helping great companies and communities train and retain great people. EDSI works with regions, employers and jobseekers to overcome their most challenging obstacles. Founded in 1979 and headquartered in Dearborn, Michigan, the company employs more than 800 people across the country. EDSI is a National Best and Brightest® Companies To Work For award winner. For over 45 years, EDSI has worked with workforce development agencies, regional partners and employers to assess and understand workforce development needs and deliver solutions to build better workforces. The company operates more than 120 contracts providing successful business services and jobseeker placement and retention services across the country. EDSI also provides world class training and consulting solutions to a variety of corporations, public entities and governmental agencies. Our history of success stems directly from our commitment to providing our clients with the absolute highest level of service through our diverse and talented team.