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Job Description
Reports to the Chief Financial Officer
THE ROLE AKUVO
is creating a new role — VP, IT & Infrastructure — to own every layer of the Azure environment the company runs on. Three connected scopes, all under one leader: The production SaaS platform. The Azure-hosted environment that AKUVO's customers depend on — reliability, performance, scaling, observability, cost, and the customer-data-center connections that keep regulated financial institutions integrated. The product's infrastructure surface. The cloud architecture decisions that shape what the product engineering and data teams can build — networking, identity, secrets, environments, deployment paths. The internal company environment. The Microsoft 365 estate, Intune-managed devices, SharePoint and Teams, Power Platform automation, and the Copilot agents that AKUVO's own employees use to do their jobs.
KEY RESPONSIBILITIES
Lead the team that operates AKUVO's production and internal Azure environment — App Services, Container Apps, Azure SQL, Entra ID, Application Gateway, and the networking layer that fronts the platform. Own reliability, performance, and capacity — meet customer commitments, and run the monitoring, alerting, incident-response, and postmortem practice behind them. Manage customer-data-center connectivity — VPN tunnels, Azure Virtual WAN, and firewall posture, with playbooks that make new customer turn-ups fast and predictable. Lead the agentic operations agenda — Copilot in Azure, AI-driven monitoring and remediation, and automated runbooks that take recurring work (database setup, VPN config, certificate and secret rotation, IP whitelisting) off people's plates. Own the cost line — manage the Azure footprint's operating cost, remove waste without hurting availability or performance, and bring a defensible cost-to-serve view to the committee quarterly. Run the corporate Microsoft 365 estate — SharePoint, Teams, Outlook, Entra ID & Intune. Own end-user support and IT operations — set the bar for response time and experience so working at AKUVO doesn't mean fighting the tools. Lead the Power Platform and internal automation function — Power Apps, Power Automate, and Dataverse, governed — and treat recurring manual work as a defect to eliminate. Lead the team through the agentic transition — identify the work an agent can do, automate it, free people for higher-leverage work, and be honest enough to bring them along. Partner with the SVP, Data and Analytics Engineering — the data franchise runs on the production tenant, so Fabric and its networking, identity, and cost posture all touch this role.
QUALIFICATIONS
5+ years in cloud, IT, or infrastructure operations with hands-on ownership of a production cloud environment or a meaningful slice of one. Total career experience typically 7-10 years.
Production cloud at scale:
a customer-facing SaaS environment on Azure (or comparable cloud) where uptime and performance were contractually committed and measured. Regulated industry experience a bonus. Owned or directly overseen the corporate Microsoft 365 estate, device management, identity, and end-user support as a primary function, not a side responsibility. Experience leading teams. Deep, current Azure expertise: App Services, Function Apps, Container Apps, Azure SQL, Entra ID, Application Gateway, networking, and the monitoring stack — leveling up the team, not learning in the role.
Infrastructure-as-code as muscle memory:
Bicep, ARM, or Terraform. Microsoft 365 and the digital workplace: SharePoint, Teams, Intune, Autopilot, Entra, Purview — opinionated on Power Platform governance and Copilot agents.
Networking and security fundamentals:
VPN, VWAN, segmentation, identity, secrets, certificates — credible in an architecture review.
NICE TO HAVE
Hands-on with agentic operations and AI-driven automation: Microsoft Copilot in Azure, Copilot for Security, Copilot Studio, Power Platform agents — with projects that removed real manual work.
Regulated financial services:
Direct experience as a vendor to banks, credit unions, or fintech lenders — or inside one. Understanding of what a customer InfoSec questionnaire looks like, why SOC 2 matters, and what a regulator-driven third-party risk review feels like.
