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Job Description
Altera Digital Health Associate Manager, Professional Services Location:
United States - Remote About Altera Digital Health At Altera Digital Health, we are transforming healthcare through innovative technology solutions that improve patient outcomes and empower healthcare professionals worldwide. Our Professional Services team partners closely with clients to deliver successful implementations, optimize system performance, and maximize long-term value from our solutions. We are seeking an experienced Associate Manager, Professional Services to help lead operational excellence, technical oversight, and organizational improvement initiatives across our Professional Services organization. This role is ideal for a strong technical leader who thrives in fast-paced environments and is passionate about driving collaboration, innovation, accountability, and continuous improvement. Key Responsibilities Lead organizational and operational improvement initiatives that foster a culture of accountability, collaboration, innovation, and technical excellence. Drive continuous improvement efforts to enhance delivery quality, operational efficiency, scalability, and team performance. Provide strategic oversight and leadership for technical teams, including database analysts, interface analysts, and SQL specialists. Evaluate workflows, project timelines, resource allocation, and delivery execution to ensure efficient and effective service delivery. Identify operational bottlenecks, execution gaps, and process inefficiencies, while implementing scalable solutions and best practices. Partner closely with senior leadership to align technical operations with broader organizational and business objectives. Lead and support complex cross-functional initiatives involving Professional Services, Product, Hosting/Cloud Services, and business stakeholders. Help drive accountability, execution discipline, and measurable outcomes across strategic programs and operational initiatives. Identify and implement new technologies, methodologies, tools, and process improvements to optimize team productivity and operational performance. Leverage operational data, reporting, and technical metrics to support forecasting, utilization management, resource planning, and decision-making. Recruit, mentor, and develop high-performing technical and operational talent. Provide ongoing coaching, career development support, and constructive performance feedback to team members. Foster a high-performance culture by recognizing strong contributors, addressing performance concerns proactively, and supporting employee growth and retention. Required Qualifications Demonstrated experience leading operational, organizational, or cultural transformation initiatives within a technical environment. Background in healthcare IT, digital health, SaaS, or another regulated technology environment. Strong experience in software deployment, technical operations, enterprise applications, architecture, or related technical leadership roles. Proven ability to build credibility and collaborate effectively with technical teams, senior leadership, and cross-functional stakeholders. Strong analytical, problem-solving, communication, and leadership skills with a data-driven mindset. Preferred Qualifications 5-10 years of leadership experience within healthcare IT, software development, SaaS, or technical operations. Experience managing organizational objectives, budgeting, operational planning, and performance management. Familiarity with SQL, interfaces, database operations, or cloud-hosted enterprise applications. Experience working with EHR or clinical systems environments is highly preferred. Why Join Altera? Opportunity to make a meaningful impact in healthcare technology Collaborative and mission-driven culture Exposure to enterprise-scale transformation initiatives Career growth and leadership development opportunities Competitive compensation and comprehensive benefits package Flexible remote work environment within the
United States Salary Range:
$90,000-$115,000 USD . The salary range reflects the anticipated base salary for this position at the time of posting. Final compensation may vary based on factors including experience, skills, education. At Harris, we believe great people build great software. We offer an environment where employees are empowered to make a real impact, grow their skills, and shape their careers. Our teams enjoy a supportive, award‑winning culture, a casual and collaborative workplace, and opportunities to learn from a diverse group of businesses and industries. We are financially strong and proudly part of Constellation Software Inc. (CSI), the largest software company in Canada, providing long‑term stability alongside entrepreneurial autonomy. In addition to a competitive compensation and benefits package, we offer meaningful perks, flexibility, and—most importantly—a culture that values people, curiosity, and having fun while doing great work. Follow us on LinkedIn to learn more about our culture, values, and career opportunities. Harris is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Applicants who require a reasonable accommodation due to a disability may contact us by email at HarrisTalentAcquisition@harriscomputer.com. Accommodation requests may be made at any time. This email address is dedicated solely to accommodation requests and cannot be used to inquire about application status. Know Your Rights Poster
EO 13496
Notification of Employee Rights under Federal Labor Laws Our commitment to fair and equitable hiring. As part of our recruitment process, we use artificial intelligence (AI) tools during the initial screening phase to help identify candidates whose qualifications most closely align with the requirements of the role. This technology supports efficiency and consistency in the early stages, but it never replaces human judgement. All subsequent evaluations and final hiring decisions are made by our recruitment professionals. AI does not make final hiring decisions.
