Director, Specialty Work & Initiatives

Description A New Role. A New Opportunity. Your Next Step ServiceMaster® Brands is growing! We're adding a brand-new position to our team, and this is your chance to be part of something exciting. We always Act with Agility, which means we're always learning, evolving, and finding better ways to succeed together. If you're ready to help us innovate, adapt, and deliver results that matter, we're ready for YOU!

Perks & Benefits That Support You:

Medical, Dental, and Vision insurance starting the first day of the month after you're hired Competitive 401(k) match to help you invest in your future Enjoy 15 days of paid time off, plus 10 paid holidays and 2 floating holidays to recharge and celebrate We're committed to your development with career advancement and professional growth As the Director , Specialty Work and Initiatives at ServiceMaster Clean, you will play a pivotal role in identifying, planning, and executing initiatives that drive operational excellence and enhance our service delivery with initial and primary focus on specialty work, program development, sales and marketing tools, and adoption from the franchise network. Reporting directly to the Vice President of Operations, you will collaborate with cross-functional teams to develop and implement strategies, lead process-improvement projects, and build scalable systems that drive productivity, customer satisfaction, and profitable growth at national, regional, and local levels.

What you will do:

Develop and execute an operational strategy aligned with SMC's goals and values to drive growth and efficiency Identify and evaluate new operational opportunities through research, data analysis, and market insights Lead end-to-end execution of initiatives, including scoping, resource planning, timelines, risk management, and performance tracking Partner cross-functionally (Operations, Sales, Marketing, Finance) to ensure successful implementation and alignment Analyze and optimize processes and franchise workflows to improve efficiency, quality, and customer satisfaction Use data and KPIs to inform decisions and measure initiative impact Drive change management to ensure successful adoption of new processes and initiatives Manage external partners and vendors, including contract negotiation and performance oversight Lead and inspire a team of professionals, providing guidance, mentorship, and support to foster growth and career development. What you will bring : At least 8-10 years' experience in business operations management, consulting , and/or project management required Bachelor's degree in business or related field or an equivalent combination of education and experience required; Master's degree preferred People Management experience preferred Strong understanding of franchising and franchisor requirements Experience with multi-unit franchise operations or small business ownership preferred Executive presence with strong public speaking and facilitation skills Ability to influence stakeholders at all organizational levels Strong negotiation, conflict resolution, and de-escalation skills Strategic, innovative, and analytical thinking abilities Excellent organizational, prioritization, and multitasking skills Proficiency in Microsoft Office (Word, Excel, PowerPoint, Power BI) Valid driver's license and willingness to travel up to 35%, including overnight

Work Location :

This role is 100% remote and can be based anywhere in the U.S., excluding Los Angeles County.

Compensation :

Pay ranges at SMB are designed to reflect skills, experience, and business needs. The range shown excludes location-based adjustments, and most new hires start below the top of the range. For this role, the estimated range starts at $150.000

About SMB:

ServiceMaster® Brands is a leading provider of residential and commercial services in restoration, cleaning, moving, and bioremediation. Founded in 1929, we operate 4,600+ locations through 3,200 franchisees, serving over 1 million homes and businesses annually. Today, we do business under seven trusted brands across 50 states and nine countries, generating more than $3.5B in system-wide sales: ServiceMaster Restore®, ServiceMaster Clean®, Merry Maids®, TWO

MEN AND A TRUCK

®, TWO

MEN AND A JUNK TRUCK

®, Aftermath Services®, and Indoor Science . While each brand has its own identity, we share a vision: to become the most admired brand in every industry we serve . Our purpose— Be there when you need us™ —extends to our team, where growth, well-being, and success are priorities.

Equal Opportunity Employer:

It is the policy of ServiceMaster Brands, in accordance with all applicable laws, to recruit, hire, train, and promote persons in all job titles without regard to race, color, national origin, genetic information, religious beliefs, sex, gender identity, sexual orientation, age, marital status, pregnancy, disability, protected veteran status, or any other protected classifications, activities, or conditions as required by federal, state and local laws.

Accessibility & Accommodations:

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process at weacknowledge@servicemaster.com .

Pre-Employment Screening:

Employment with ServiceMaster Brands is contingent upon the successful completion of a background check and drug screening. These screenings include criminal background and substance use testing in accordance with applicable laws and regulations.

California Applicants :

Background checks are required, and qualified applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Privacy Policy:

https://www.servicemaster.com/california-applicant-privacy-notice/