Hosting Operations Manager

Hosting Operations Manager Flatirons Solutions - 3.5 Boulder, CO Job Details Full-time $165,000 - $205,000 a year 1 day ago Qualifications Quality control corrective actions Security audits Improving data center operations Cost management Data center services Succession planning Customer communication Computer science Operational analysis SAFe Performance improvement leadership Data center experience ITIL Certification Team member evaluation Defect resolution root cause analysis Bachelor's degree in information technology Computer Science Linux support Technical documentation Operational management Improving system uptime or availability Coaching Resource planning methods Talent management IT system monitoring AWS Certification High availability architecture Data recovery Configuration management Vulnerability Remediation Full Job Description Description Lead Global Infrastructure Operations for Mission-Critical Cloud Environments Flatirons Solutions is seeking a Hosting Operations Manager to lead the strategy, delivery, and continuous improvement of our hosting and cloud operations function. This role is responsible for ensuring the reliability, security, and performance of customer-facing and internal platforms while leading a global team of infrastructure and operations professionals. The successful candidate will play a critical role in advancing our cloud operations capabilities, driving service excellence, and partnering across Engineering, Product Management, Security, Customer Success, and customers to deliver highly available and scalable solutions. Must be located near Boulder, CO. This is a hybrid position. What We're Looking For The ideal candidate will bring: 3+ years of people leadership experience, including managing global or geographically distributed technical teams. Deep experience operating mission-critical production systems with demanding availability, reliability, and performance requirements, preferably in AWS cloud environments. Demonstrated success leading root cause analysis (RCA) and corrective action programs that improve service reliability and operational effectiveness. Key Responsibilities Leadership & Team Management Lead and manage a global Hosting Operations team, including infrastructure, cloud, systems, and operations engineers. Establish team goals, performance objectives, and career development plans. Conduct performance reviews, coaching, mentoring, and succession planning. Recruit, develop, and retain high-performing technical staff. Foster a culture of operational excellence, accountability, continuous improvement, and customer focus. Infrastructure & Operations Management Own the availability, reliability, performance, and operational health of hosted environments. Manage infrastructure supporting customer and corporate systems across cloud and on-premises platforms. Ensure operational readiness through monitoring, alerting, incident response, and problem management processes. Lead capacity planning, infrastructure forecasting, and resource optimization activities. Oversee infrastructure lifecycle management, including hardware refreshes, operating system upgrades, and platform modernization initiatives. Ensure backup, recovery, business continuity, and disaster recovery capabilities are maintained and regularly tested. Drive automation initiatives that improve operational efficiency and reduce manual effort. Establish and maintain operational standards, procedures, runbooks, and documentation. Service Delivery & Customer Engagement Serve as an escalation point for critical customer issues and service disruptions. Participate in customer discussions regarding infrastructure, hosting operations, service performance, and operational improvements. Ensure service level agreements (SLAs) and operational commitments are consistently achieved. Lead major incident management activities and post-incident reviews. Communicate operational status, risks, and improvement initiatives to customers and executive leadership. Cloud & Data Center Operations Oversee operations across AWS and other cloud platforms as required. Ensure efficient utilization of cloud and data center resources. Monitor cloud spending and identify cost optimization opportunities. Collaborate with Engineering teams on platform architecture, scalability, and operational requirements. Security, Compliance & Governance Ensure hosting environments comply with company security policies, customer requirements, and regulatory obligations. Partner with Information Security teams to address vulnerabilities, remediation activities, and security monitoring. Support audits, compliance assessments, and customer security reviews. Establish and maintain Hosting Operations policies, procedures, standards, and controls within the Business Management System. Ensure adherence to Quality Management System (QMS) and Information Security Management System (ISMS) requirements. Metrics & Continuous Improvement Define and maintain Hosting Operations KPIs and service health metrics. Implement metrics-driven processes to measure service quality, availability, performance, and operational efficiency. Lead root cause analysis investigations and corrective action programs. Identify opportunities for operational improvements, automation, and cost reduction. Provide regular reporting on operational performance, risks, and improvement initiatives. Skills, Knowledge & Expertise Bachelor's degree in Computer Science, Information Technology, Engineering, or equivalent practical experience. 5+ years of experience managing infrastructure, cloud, hosting, or operations teams. 8+ years of experience supporting enterprise infrastructure environments. At least 3 years of direct people leadership experience. Experience managing global or geographically distributed technical teams. Experience supporting both cloud and on-premises infrastructure environments. Experience operating mission-critical production systems with high availability requirements. Experience leading root cause analysis and corrective action initiatives. Experience with IT service management practices, including incident, problem, change, and capacity management. Experience working directly with enterprise customers. Preferred Qualifications AWS certifications or equivalent cloud certifications. ITIL certification. Experience supporting regulated environments and customer audits. SAFe Agile experience. Aerospace industry experience. Technical Expertise AWS cloud services and cloud operations (preferred). Windows and Linux server administration. Virtualization technologies. Enterprise storage, backup, and disaster recovery technologies. Networking and security fundamentals. Infrastructure monitoring and observability platforms. Infrastructure automation and configuration management tools. IT service management platforms.

Salary Range:

$165,000 to $205,000 About Flatirons Solutions At Flatirons Solutions , we play a critical role in keeping aircraft safe, serviceable, and—most importantly—flying. Our software ensures that more than 350 million passengers travel safely every year. If you're passionate about technology, innovation, and solving real-world challenges that make a difference, you'll feel right at home here. Who We Are We're a global team of nearly 400 professionals across the U.S., Europe, and India , united by a shared mission: Turning Content into Knowledge. At Flatirons, you'll join a diverse group of thinkers, builders, and innovators who thrive on autonomy, creativity, and collaboration. We value curiosity and initiative—every idea counts, and every contribution moves us forward. We offer competitive salaries and comprehensive benefits, flexible work environments and remote opportunities, and a culture that values both excellence and balance. What We Do We use cutting-edge XML and 3D technologies to transform complex technical data into powerful tools that help aviation and aerospace professionals do their jobs with precision and confidence. Our solutions ensure that maintenance teams and manufacturers have the right information at the right time—supporting safe, compliant, and efficient operations across the globe. Our Customers & Partners Our customers include some of the world's largest airlines and most successful aerospace and defense manufacturers . We help Manufacturers produce and manage technical data for aircraft, engines, and components and Airlines streamline and deliver mission-critical maintenance and operational information. Together, we're transforming how the aviation industry manages information and ensures safety. Why Join Flatirons? When you join Flatirons, you're not just taking a job—you're joining a mission to shape the future of aviation and aerospace . You'll have the freedom to innovate, the support to grow, and the opportunity to see your work make a global impact every day. We're looking for curious minds and passionate problem-solvers who want to make technology work smarter for the world's most vital industries. Equal Opportunity Employer Flatirons Solutions is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, colour, national origin, religion or belief, sex, sexual orientation, gender identity, disability, age, marriage, civil partnership, pregnancy, maternity, or protected veteran status. As part of the recruitment process, the Company may use AI-enabled tools to assist in the review and summation of job applications; however, all hiring decisions are made by the recruitment team and are not based solely on automated processing. You may raise any concerns or objections by contacting