About Apexon:

Apexon is a digital first technology services firm specializing in accelerating business transformation and delivering human centric digital experiences. We have been meeting customers wherever they are in the digital lifecycle and helping them outperform their competition through speed and innovation. Apexon brings together distinct core competencies in AI, analytics, app development, cloud, commerce, CX, data, DevOps, IoT, mobile, quality engineering, and UX, along with deep expertise in BFSI, healthcare, and life sciences, helping businesses capitalize on the unlimited opportunities digital offers. Our reputation is built on a comprehensive suite of engineering services, a dedication to solving clients' toughest technology problems, and a commitment to continuous improvement. Backed by Goldman Sachs Asset Management and Everstone Capital, Apexon has a global presence across four continents. We enable #HumanFirstDIGITAL We are hiring for an Operations Manager opportunity.

Role:

Operations Manager Location:

Remote Position:

Role Overview:

We are seeking an experienced Operations Manager with expertise in production support, incident management, middleware technologies, and operational governance. The ideal candidate will lead production operations, oversee service reliability, drive operational excellence initiatives, and manage cross functional teams supporting enterprise integration platforms. This role requires strong leadership, technical expertise, and the ability to ensure high availability of mission critical systems.

Key Responsibilities:

Lead operational strategy, service reliability, and continuous improvement initiatives
Monitor production systems and oversee real time incident management and escalation processes
Manage production deployments and operational readiness activities
Oversee managed file transfer operations, batch processing, and EDI transaction processing
Manage IBM DataPower, IBM MQ, and middleware production support activities
Coordinate production issue triage for

SEV 1, SEV 2, SEV

3, and SEV 4 incidents

Lead incident management activities using ServiceNow and Jira
Perform root cause analysis and implement preventive actions to improve operational stability
Develop, maintain, and govern Standard Operating Procedures (SOPs) and operational documentation
Collaborate with business stakeholders, vendors, and TennCare teams to ensure seamless operations
Lead, coach, mentor, and manage operations team members while supporting resource planning and performance management
Monitor system health using Splunk and operational dashboards
Support SQL based troubleshooting and production issue resolution

Required Skills:

IBM DataPower
Managed File Transfer (MFT)
IBM MQ
IBM Integration Technologies
Production Support
Splunk
EDI X12 Transactions
SQL
Production Incident Management (SEV 1, SEV 2, SEV 3, SEV 4)
ServiceNow
Jira
Root Cause Analysis
Operations Management
Team Leadership and Resource Planning
Excellent analytical, communication, and problem solving skills

Preferred Skills:

Enterprise Integration Architecture
Batch Processing Operations
ITIL based Incident and Problem Management
Production Deployment Management
Operational Governance and Process Improvement
Healthcare domain experience

Expected Deliverables:

Incident Management Deliverables
Infrastructure Deliverables
Operations and Maintenance Deliverables
Operations and Maintenance Guide

Production Playbook Education Requirement:

Bachelor's degree in Computer Science, Information Technology, Engineering, Business, or a related field or equivalent work experience.

Our Commitment to

Diversity & Inclusion:

Did you know that Apexon has been Certified™ by Great Place To Work® in multiple global regions? Apexon is committed to being an equal opportunity employer and promoting diversity in the workplace. We take affirmative action to ensure equal employment opportunity for all qualified individuals. Apexon strictly prohibits discrimination and harassment of any kind and provides equal employment opportunities to employees and applicants without regard to gender, race, color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other characteristic protected by law. Our Commitment to

Environment:

Actively contribute to Apexon's commitment to environmental responsibility by following sustainable practices and supporting ESG initiatives.

Our Perks and Benefits:

Our benefits and rewards program has been thoughtfully designed to recognize your skills and contributions, elevate your learning experience, and provide care and support for you and your loved ones.

We also offer:

Health Insurance with Dental & Vision
401K Plan
Life Insurance, STD & LTD
Paid Vacations & Holidays

Continuous Skill Based Development and Career Advancement Opportunities Job Location :

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