Area General Manager

Lead Exceptional Resorts. Inspire Teams. Elevate Experiences. Vacatia is redefining the vacation ownership experience — combining hospitality, innovation, and operational excellence to create memorable stays for owners and guests across premier resort destinations. We are seeking a dynamic and strategic Area General Manager to oversee a portfolio of resort properties and lead high-performing teams focused on service excellence, operational performance, and owner satisfaction. This is an exciting opportunity for a hospitality leader who thrives in a fast-paced, multi-property environment and enjoys building strong teams, partnering with HOA Boards, and driving meaningful operational results. If you are a visible, hands-on leader with strong business acumen and a passion for hospitality, we'd love to meet you. What You'll Do Lead Multi-Property Resort Operations Provide strategic leadership and operational oversight for multiple resort properties within your region. Coach, mentor, and support on-site General Managers and department leaders to drive performance and accountability. Ensure consistency in service standards, operational execution, cleanliness, maintenance, and guest experience across all properties. Partner with corporate teams including Operations, Finance, HR, IT, Marketing, and Risk Management to support property success. Drive Guest & Owner Satisfaction Champion a hospitality-first culture focused on exceptional owner and guest experiences. Improve guest satisfaction scores, online reputation metrics, and RCI performance results. Resolve escalated guest and owner concerns with professionalism, urgency, and sound judgment. Support owner engagement initiatives, events, and communication strategies that foster loyalty and community. Deliver Strong Financial Performance Oversee budgets, forecasting, labor management, and operational performance across assigned properties. Analyze financial results and operational KPIs to identify opportunities for efficiency, cost savings, and revenue growth. Partner on capital projects, renovations, reserve planning, and asset improvement initiatives. Partner with HOA Boards & Ownership Groups Build trusted relationships with HOA Boards through transparency, communication, and operational partnership. Lead Board presentations, operational updates, and strategic discussions. Navigate complex stakeholder relationships with professionalism, diplomacy, and confidence. Develop High-Performing Teams Foster a culture of accountability, collaboration, and service excellence. Support leadership development, succession planning, and employee engagement initiatives. Drive consistency in training, onboarding, and operational best practices across properties. What We're Looking For 7+ years of progressive hospitality leadership experience, including multi-property or complex resort operations. Experience within timeshare, vacation ownership, HOA-managed resorts, or hospitality management environments strongly preferred. Strong financial acumen with experience managing budgets, forecasting, labor, and operational performance metrics. Proven ability to lead and inspire diverse teams across multiple locations. Exceptional communication and relationship-building skills with owners, guests, HOA Boards, and corporate partners. Strong problem-solving, conflict resolution, and change management capabilities. Bachelor's degree in Hospitality Management, Business Administration, or related field preferred. Willingness to travel regularly between assigned properties Why Join Vacatia? At Vacatia, we're building something different — a hospitality company focused on innovation, operational excellence, and creating unforgettable vacation experiences. You'll join a collaborative and growing organization where your leadership will directly influence resort performance, team culture, and the owner experience across multiple destinations. This is more than a property leadership role — it's an opportunity to shape operations, develop teams, and make a lasting impact within a growing hospitality organization. Ready to lead the future of resort hospitality? Apply today.