Customer Administrator

Position Summary:

Electro-Methods Inc. (EMI), a Stronvar Aerospace company, is seeking a customer-focused Customer Administrator to support all stages of the contract lifecycle, including quotation, review, execution, and follow-up, while ensuring accuracy and alignment with company policies and standards between EMI and its aerospace OEM and Tier-1 customers. Reporting to the Customer Services Manager , the Customer Administrator will act as a key liaison between internal teams and external customers to support efficient contract execution. Success in this role depends on your ability to manage multiple tasks, communicate clearly, and proactively identify potential issues, while maintaining a high level of confidentiality and professionalism. This position ensures EMI delivers competitive proposals and provides exceptional customer service throughout the bid-to-production lifecycle. Key Responsibilities 1. Customer Relationship Management & Support Serve as a key commercial interface for assigned customer accounts. Support the Customer Services Manager in building strong relationships with customer engineering, supply chain, and program leaders. Assist with ongoing communication. Respond promptly to customer inquiries and coordinate internal teams for effective resolution. 2. Quoting, Estimating & Technical Proposal Development Lead or support the end-to-end quotation process Technical data is merged into EMI two databases Maintain organized tracking of quotes, status updates, and deadlines. 3. Program & Project Coordination Support new part introductions (NPI) from quote acceptance through production kickoff. Facilitate alignment between Engineering, Operations, and Customer Services for smooth transitions from quoting to production. Participate in kickoff meetings, customer reviews, and internal readiness discussions. Maintain visibility into project milestones and provide customer-facing updates when required. 4. Market & Competitive Insights Gather customer feedback regarding pricing, lead times, quality performance, and emerging needs. Work with Cost and Estimating Manager Support the Customer Services Manager by providing insights on industry trends, competitor capabilities, and customer program forecasts. 5. Cross-Functional Collaboration Participate in SIOP, demand planning, and long-term strategic planning discussions as needed. Identify, organize, and track all customer-related technical materials (drawings, TDPs, specifications, revisions) to ensure accurate, timely flow of information that supports manufacturability assessments, quoting, and smooth NPI-to-production transitions. Support the Customer Administrator II with commercial and delivery activities as needed. Qualifications Required Associate's or Bachelor's degree in Business Adminstration, Supply Chain Management, or related technical field Minimum 2 years of experience in adminstartrive support or customer-facing roles. Excellent communication skills Basic understanding of purchase orders, contracts, or order processing Strong skills in Microsoft Excel and the Microsoft Office suite Ability to manage multiple tasks and meet deadlines Problem-solving mindset and ability to follow through on customer requests U.S. Person required (ITAR environment). Preferred Familiarity with ERP/MRP systems Exposure to special processes (NDT, coatings, heat treat, etc.). Experience in a manufacturing or aerospace environment (a plus) Familiarity with basic contract terms and order tracking Willingness to learn and grow within a contracts or customer operations role Working Conditions Office and shop-floor environment with regular interaction with Engineering, Operations, and Quality. Qualified candidates may email their résumé along with a completed application form to: jobs@electro-methods.com or apply in person at Electro-Methods, Inc. 330 Governors Hwy, South Windsor, CT 06074. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Type:

Full-time Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance

Work Location:

In person