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Program Operations
Job
RGBSI
Elma, NY (In Person)
Full-Time
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Job Description
Program Operations#26-00831
Elma, NY
Onsite Job Description Job Description:
The purpose of the Program Administrator position is to facilitate timely and compliant program execution as well as financial remuneration through the successful completion of the following key responsibilities.Responsibilities:
Order Processing- Enters and maintains contract and sales order information in ERP systems to ensure timely and compliant fulfillment of program obligations. Financial Transactions
- Generate invoices, process credit requests and memos Logistics Coordination
- Process packers and resolve shipping issues escalated by Client shipping Customer Engagement
- Communicates with customers and responds to small business requests Documentation & Records
- Enters and maintains official program records for audit purposes including the creation of contract briefs to support incurred costs submissions. Compliance & Contracts
- Reviews bailment agreements, ensure contract compliance using compliance matrix Cross-Department Collaboration
- Coordinates with internal departments to ensure order fulfillment and issue resolution Warranty & Returns
- Manages RUR (Return Under Review) and repair warranty processes Reporting & Analysis
- Creates and maintain dashboards and weekly reports Contract and Program Knowledge
- Applies basic understanding of contracts and program operations to ensure proper documentation and compliance