NOTE:

This role will begin with a strong onsite presence in our Cary, NC office to support hands-on training and a new CRM system launch, with the opportunity to transition to a hybrid schedule after the initial ramp-up period.

Your role:

Own the order-to-invoice relationship with external customers for asset, service contract and T&M events
Manage the RPA processes to identify gaps/inefficiencies in the RPA solution; apply structured problem-solving techniques to drive process solutions and improvements
Monitor, track, and report performance for continuous improvement. Analyze data and formulate findings in PowerBI dashboards
Partner with Quality team to identify adverse trends and systemic issues to ensure accurate root-cause analysis
Conduct and support problem research using CAPA processes and RCCA (Root Cause & Corrective Action) tools and methodologies
Lead improvement projects within the organization
Participate in roll-out, training and communication of process improvements and projects
Write detailed business requirements documents
Execute Proof of Concept (PoCs) and Proof of Value (POVs)
Identify and apply innovative technical solutions to perform mass updates of contracts, service agreements, asset data, etc.
Build relationships with internal customers such as Sales Reps, Regional Service Managers; Performance Controlling; Service and Sales Executives to effectively manage assigned territory. Interactions will be with both country and global colleagues
Collaborate with Collections department as needed to facilitate payment from customers for disputed invoices
Develop solid understanding of IT landscape and ability to comprehend/translate IT infrastructure
Understand IFRS rules and research booking activity to determine appropriate action to resolve discrepancies
Ensure accuracy of books and records Your expertise:
Experience with digitalization, business process improvement, or similar functions
Demon.

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Capital Sales and Services - Lifecycle Contract Analyst