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ServiceNow Techical Consultant- LSD/CM
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Job Description
ServiceNow Techical Consultant- LSD/CM
About Norseman ServicesNorseman Services is a boutique ServiceNow consultancy built for organizations with real stakes and high standards. Backed by the defense credentials of Norseman Defense Technologies, we bring cleared, disciplined, senior-level delivery to federal agencies, healthcare organizations, and regulated enterprises that need more than a capable implementer -- they need a partner who protects the platform long after the project closes. We harness AI across delivery to expedite the path to value and trust.
Norseman Services is hiring a ServiceNow Technical Consultant who knows Legal Service Delivery and Contract Management from the inside out, someone who has configured, delivered, and stood behind the work. You will work on meaningful, complex implementations -- not cookie-cutter ITSM. LSD and Contract Management are high-visibility, high-impact modules for our clients, and we need someone who can own the room from discovery through go-live.
Key Responsibilities Lead end-to-end implementations of ServiceNow Legal Service Delivery (LSD) and Contract Management modules for enterprise clients. Configure workflows, intake forms, contract lifecycle stages, and approval processes to match client-specific legal and procurement requirements. Translate complex legal operations and contract management processes into scalable, supportable ServiceNow solutions. Partner with client stakeholders -- legal, procurement, IT, and operations -- to gather requirements and drive adoption. Support pre-sales activities including scoping, discovery, and solution demonstrations when the engagement requires it. Document configuration decisions and design rationale so future Norseman work on the platform can build on it. Provide technical guidance on adjacent ServiceNow modules w contracts and asset/vendor data intersect (ITAM, HAM, SAM, Vendor Management).Must Have Proven hands-on experience implementing ServiceNow LSD or Contract Management -- you have owned a deployment, not just supported one. Familiarity with adjacent modules: ITAM, HAM, SAM, or Vendor Management as contract management use cases.- Legal Service Delivery & Contract ManagementNice to Have Ability to communicate technical solutions clearly to non-technical legal and procurement audiences. Strong requirements-gathering instincts -- can sit with legal ops and walk out with a configuration plan. Configure-first mindset; comfortable defending out-of-box approaches against unnecessary customization. Experience in Higher Education, public sector, or other regulated industries. Pre-sales solutioning experience -- scoping, discovery, demos for LSD or Contract Management opportunities. Additional ServiceNow certifications (CAD, additional CIS specializations).Additional Information Fully remote (or as specified in the role). Small, collaborative team backed by the broader Norseman Defense Technologies organization. Opportunity to do consequential platform work for federal, healthcare, and regulated enterprise clients. Equal Opportunity Employer / Veterans / Disabled.
Norseman Services is hiring a ServiceNow Technical Consultant who knows Legal Service Delivery and Contract Management from the inside out, someone who has configured, delivered, and stood behind the work. You will work on meaningful, complex implementations -- not cookie-cutter ITSM. LSD and Contract Management are high-visibility, high-impact modules for our clients, and we need someone who can own the room from discovery through go-live.
Key Responsibilities Lead end-to-end implementations of ServiceNow Legal Service Delivery (LSD) and Contract Management modules for enterprise clients. Configure workflows, intake forms, contract lifecycle stages, and approval processes to match client-specific legal and procurement requirements. Translate complex legal operations and contract management processes into scalable, supportable ServiceNow solutions. Partner with client stakeholders -- legal, procurement, IT, and operations -- to gather requirements and drive adoption. Support pre-sales activities including scoping, discovery, and solution demonstrations when the engagement requires it. Document configuration decisions and design rationale so future Norseman work on the platform can build on it. Provide technical guidance on adjacent ServiceNow modules w contracts and asset/vendor data intersect (ITAM, HAM, SAM, Vendor Management).Must Have Proven hands-on experience implementing ServiceNow LSD or Contract Management -- you have owned a deployment, not just supported one. Familiarity with adjacent modules: ITAM, HAM, SAM, or Vendor Management as contract management use cases.- Legal Service Delivery & Contract ManagementNice to Have Ability to communicate technical solutions clearly to non-technical legal and procurement audiences. Strong requirements-gathering instincts -- can sit with legal ops and walk out with a configuration plan. Configure-first mindset; comfortable defending out-of-box approaches against unnecessary customization. Experience in Higher Education, public sector, or other regulated industries. Pre-sales solutioning experience -- scoping, discovery, demos for LSD or Contract Management opportunities. Additional ServiceNow certifications (CAD, additional CIS specializations).Additional Information Fully remote (or as specified in the role). Small, collaborative team backed by the broader Norseman Defense Technologies organization. Opportunity to do consequential platform work for federal, healthcare, and regulated enterprise clients. Equal Opportunity Employer / Veterans / Disabled.