Sr Dispute Correspondence Specialist (REMOTE)

Job Listing ID:

4496710

Job Title:

Sr Dispute Correspondence Specialist (REMOTE)

Application Deadline:

Open Until Filled

Job Location:

Salem

Date Posted:

05/22/2026

Hours Worked Per Week:

Not Provided

Shift:

Not Provided

Duration of Job:

Either Full or Part Time, more than 6 months SR You may contact this employer directly. (Obtain the contact information to print or add to your jobs.) Obtain Contact Information Job Summary Come join our amazing team and work remote from home! The Sr Dispute Correspondence Specialist is responsible for handling Qualified Written Requests and Written Credit Bureau Disputes. Review all written inquiries, disputes and complaints from borrowers or their authorized representatives, researching and resolving issues, and providing formal written responses within deadlines. Perform all duties in accordance with all company guidelines and applicable federal, state and local regulations, wherein the company operates. The target compensation range for this position is $26.00 to $29.00 per hour. •

THIS POSITION HAS A MINIMUM REQUIREMENT OF PROFESSIONAL WRITING EXPERIENCE IN A CORPORATE SETTING

(NOT

USING A TEMPLATE

). What you'll do: Review incoming written complaints from borrowers (or their authorized representatives) and perform factual analyses of loan information, transaction histories, and actions taken on the loans. Research issues to identify root causes and be able to execute a plan of action for resolution. Collaborate with other business units daily to assess appropriate resolution that may improve customer satisfaction. Ensures that the necessary actions/corrections are made to the accounts to resolve disputes, complaints and inquiries. Compose detailed factual narratives/responses to borrowers (or their authorized representatives), summarizing results of investigations, outcomes of actions taken, and final resolution. Compile all corresponding supporting documentation relevant to the investigation findings. Maintain detailed and comprehensive records for all complaints, including error findings that were identified during complaint investigation process, and document corrective actions taken. Manage and track deadlines to ensure compliance with CFPB guidelines of qualified written requests, notice of errors, and request for information. Must continuously learn and keep up to date with the Regulations related to the Real Estate Settlement Procedures Act (RESPA), Truth in Lending Act (TILA) the Fair Credit Reporting Act (FCRA), and the Consumer Financial Protection Bureau (CFPB). Ensure adhere to established department and company policies and procedures. Knowledge of Microsoft Office Suite required. Must be a team player with strong attention to detail and able to work independently. Knowledge of relevant industry-specific software packages preferred. Analytical, Detail oriented Ability to interact with senior management. Ability to make decisions that have significant impact on the department's credibility, operations, and services. Ability to organize and prioritize own work schedule on short-term basis. Strong math skills, balance and check results for accuracy Ability to compose letters. Ability to express or exchange ideas by means of the spoken word, communicating orally with others accurately, audibly, and quickly. Ability to understand opposing points of view on highly complex issues and to negotiate and integrate different viewpoints. What you'll need: High school diploma required; bachelor's degree or equivalent work experience preferred. Three (3) years of related work experience in a legal, customer service environment, or residential mortgage services required.

Our Company:

Carrington Mortgage Services is part of The Carrington Companies, which provide integrated, full-lifecycle mortgage loan servicing assistance to borrowers and investors, delivering exceptional customer care and programs that support borrowers and... Customer Service Representatives Access our Statewide and Regional occupation report for more information about wages, employment outlooks, skills, training programs, related occupations, and more. Compensation Not Provided Job Requirements

Experience Required:

See Job Summary

Education Required:

None

Minimum Age:

N/A