OverviewAs a Refund Specialist, your primary responsibility lies in your ability to research credits and balances from utility providers to provide refunds to our clients. Working alongside the utility providers and your team members, this position allows you to serve as a meaningful component in providing the best experience possible for our clients. Keen attention to detail is crucial in this role, to ensure accuracy in documentation and reconciliation efforts. If you want to promote diligent and thorough detective work while offering white-glove customer service, look no further!

ResponsibilitiesAs a Refunds Specialist, you will:

Phone Usage:

Medium (about 40% of your day)Work on closed accounts with refunds, as well as other types of accounts as neededMake a request to utility providers regarding a refundResearch credits and balancesReconciliation of accounts as warrantedDocumentation of all communication had with utility providersIdentify and contribute to process improvement opportunitiesMeet current standard production and quality rateQualifications & Preferred skillsPrevious Customer Service ExperienceStrong Computer SkillsCommitted to quickly learning and adapting to new computer softwareExcellent telephone and email etiquetteExcellent research and problem-solving skillsStrong attention to detailTime management and organizationSelf-starterTeam Player mentalityPositive attitudeAbility to build and maintain professional relationshipsAble to work independently and with team memberFlexibility and willingness to take directionWillingness to embrace challenges