Customer Returns Desk Admin

What You Will Do:

The Customer Returns Desk Administrator is the principal contact for all administration of customer and company-owned parts coming in for repair or upgrade. This role manages the return, beginning with the physical induction and administrative setup, continuing through job creation. The Returns Desk Administrator performs a variety of simple to complex tasks, requiring strong attention to detail and good judgment to resolve problems and ensure accurate written agreements between the company and the customer.

Primary Responsibilities:

Induction & Receiving Administration Physical Intake:

Responsible for the unboxing and "de-trashing" of incoming parts, ensuring items are handled safely and efficient disposal of shipping materials.

Documentation Management:

Scans all documentation received with parts and validates that the physical hardware aligns perfectly with the provided paperwork.

RMA Creation:

Checks for existing Return Material Authorizations (RMAs) and creates new ones in the system if they do not exist upon arrival.

Production Readiness:

Generates required labels, job orders, and comprehensive job packets to move parts and documentation from the receiving area to the repair station.

Traceability:

Ensures all parts are dated and tracked immediately upon receipt to maintain strict turnaround time (TAT) requirements. Order Management & Compliance Reviews all incoming documentation for accuracy and export compliance requirements. Reviews customer purchase/repair orders to ensure regulatory requirements are met and customer requests can be fulfilled. Ensures accurate order entry and retains records in compliance with standard processes.

Preferred Education & Experience Education:

a high school diploma or equivalent.

Experience:

Minimum of one year of accomplishments demonstrated in Customer Service or a related administrative role.

Compliance:

Previous experience with FAA Part 145 repair administration is preferred.

Preferred Specialized Skills and Abilities Precision:

Exceptional attention to detail, specifically regarding the verification of physical parts against technical documentation.

Technical Literacy:

Strong data entry skills and proficiency with databases and digital platforms.

Communication:

Ability to compose professional customer correspondence and maintain composure under pressure.

Functional Skills:

Strong reading, writing, and math skills

Problem-Solving & Analysis :

A strong aptitude for diagnosing complex issues by leveraging internal resources and efficiently utilizing digital tools.

Data Integrity :

Proven experience in data entry, ideally within a manufacturing environment, with a sharp eye for detail.

Professionalism :

A personable and attentive demeanor with a commitment to providing high-quality internal or external support.

Physical Requirements & Environment Physical Demands:

Frequently moves inside the office and production areas; uses hands and arms to handle materials, unbox parts, and operate office machinery.

Vision:

Frequent close vision and the ability to adjust focus for document review and part verification.

Environment:

Operates in a professional manufacturing/office environment.

Availability:

Occasional work outside normal hours, including weekends, may be required to meet customer Turnaround Time (TAT) commitments.

Pay Range:

Please note the typical hiring range is $29.01 - $39.25 hourly. Job offers within the range are based on significant job qualifications and pay equity.

Korry Electronics Competitive Benefits Package:

401(k) matching 12 paid holidays Minimum of three weeks paid time off plus one week paid sick time to start Comprehensive Medical, Dental and Vision Health Savings Account (HSA) with generous company contribution Flexible Spending Accounts (FSA) Tuition reimbursement Parental leave Short term and long term disability Life insurance Accidental death & dismemberment insurance Long-term care plan options Prescription safety shoe & glasses benefit Vanpool subsidy Recognition awards Employee referral bonuses EAP (Employee Assistance Program) Eligible candidates must be authorized to work in the U.S. This position requires access to export control information. To conform to US Export Control regulations, applicant should be eligible for any required authorizations from the US Government. Korry Electronics is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of age, race, color, religion, sex, sexual orientation, gender identity or expression, medical condition, national origin, marital status, disability, pregnancy or parental status, childbirth, genetic information, or military and veteran status.