Key Responsibilities:

Process and track primarily HVAC warranty claims with manufacturers and vendors (at times also working with plumbing and electrical divisions) Verify equipment registration, installation dates, and warranty eligibility Coordinate with service technicians, dispatch, purchasing, and office staff to gather required documentation Maintain accurate records of claims, credits, reimbursements, and claim status Communicate with customers and suppliers regarding warranty coverage and claim progress Review invoices, parts usage, and labor details for warranty accuracy Help identify recurring product or installation issues and report trends to management Keep warranty files, service records, and manufacturer requirements organized and up to date

Qualifications:

Strong administrative and organizational skills Excellent attention to detail and follow-through Good communication skills with customers, vendors, and internal staff Ability to manage multiple claims and deadlines at the same time Experience in HVAC, plumbing, construction, service administration, or warranty processing preferred Proficiency with Microsoft Office and service/dispatch software is a plus

Ideal Candidate:

A dependable, professional team member who is proactive, accurate, and comfortable working in a fast-paced HVAC environment. Competitive pay and benefits with long-term stability in an essential industry 401(k) 401(k) matching Health insurance Dental insurance Vision insurance Flexible spending account Health savings account Life insurance Employee assistance program Employee discount Paid time off Parental leave Tuition reimbursement

Work Location:

In person

Job Type:

Full-time Pay:

$22.00 - $25.00 per hour Application Question(s): Do you have any direct experience processing warranty claims?

Experience:

HVAC industry: 1 year (Required)

Work Location:

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