Contract & Subscription Operations Manager

About Hoskinson Health & Wellness Hoskinson Health & Wellness Clinic is a patient-centered healthcare organization proudly serving Gillette and the surrounding community.

Our mission is simple:

provide high-quality, compassionate care that helps patients feel supported, heard, and empowered throughout their healthcare journey. We believe healthcare is most effective when it is personal. Our team is committed to building meaningful relationships with patients while delivering exceptional care in a welcoming and collaborative environment. Just as we care deeply about our patients, we invest in the people who make our clinic successful. At Hoskinson Health & Wellness, you will find a workplace built on integrity, teamwork, professionalism, and continuous growth. We are committed to creating an environment where employees are respected, supported, and given opportunities to develop both personally and professionally. Why Join Hoskinson Health & Wellness? At Hoskinson Health & Wellness Clinic, we recognize that exceptional teams are built by supporting the people behind them. We are proud to offer a competitive and comprehensive benefits package designed to promote long-term career stability, personal well-being, and professional growth. Our Benefits Include Medical, dental, and vision insurance options Group life and AD&D insurance Short-term and long-term disability coverage Employee Assistance Program (EAP) Voluntary supplemental coverage options through

AFLAC 401

(k) retirement plan with employer match Generous paid time off policy Paid holidays including New Year's Day, Memorial Day, Labor Day, Thanksgiving, and Christmas Day Professional development and continuing education support Collaborative, team-oriented workplace culture When you join Hoskinson Health & Wellness, you become part of an organization that values your contributions, supports your success, and invests in your future. About the Role Hoskinson Health & Wellness Clinic is seeking a highly organized and detail-oriented Contract & Subscription Operations Manager to oversee the full lifecycle of customer subscriptions, vendor agreements, and service contracts. This position plays a critical role in supporting operational efficiency, compliance, and revenue optimization across the organization. The ideal candidate is analytical, process-driven, and experienced in managing multiple agreements while building strong relationships across departments. In this role, you will collaborate closely with Finance, Legal, Sales Operations, IT, and Executive Leadership to ensure contracts are properly maintained, renewals are proactively managed, compliance requirements are met, and subscription processes support long-term organizational goals. This is an excellent opportunity for a professional who enjoys operational ownership, process improvement, cross-functional collaboration, and strategic contract management within a growing healthcare organization. Key Responsibilities Manage the full lifecycle of customer contracts and subscription agreements, including renewals, amendments, onboarding, upgrades, downgrades, and terminations Draft, review, organize, and maintain service agreements and subscription documentation Conduct organization-wide contract audits and coordinate with department leaders to maintain accurate agreement records Maintain contract management systems and subscription databases to ensure timely tracking of renewals, expirations, notifications, and compliance obligations Partner with Executive Leadership and Legal teams to ensure contracts align with organizational policies and risk management standards Coordinate with Finance and Billing teams regarding invoicing, subscription tracking, revenue recognition, and compliance requirements Analyze subscription performance metrics including renewals, churn trends, contract utilization, and customer retention data Serve as the primary point of contact for internal and external contract-related inquiries Ensure all agreements comply with applicable regulations, internal controls, and audit requirements Identify opportunities to improve workflows, reporting processes, and operational efficiencies through automation and best practices Maintain organized, audit-ready documentation and communication records Support organizational growth initiatives through operational reporting and process optimization What Success Looks Like Successful candidates in this role will: Maintain highly accurate and organized contract and subscription records Proactively manage renewals and reduce missed deadlines or compliance risks Improve operational efficiency through process optimization and reporting enhancements Build strong collaborative relationships across departments Contribute to improved subscription retention, operational visibility, and organizational scalability Qualifications Preferred Bachelor's degree in Business Administration, Finance, Legal Studies, or a related field Equivalent combinations of education and professional experience may be considered Preferred Certifications Certified Commercial Contracts Manager (CCCM) Subscription Management Certification Other related contract, compliance, or operational certifications Additional Qualifications Working knowledge of contract administration, subscription business models, SaaS agreements, or licensing structures preferred Experience Minimum of 3-5 years of experience in contract management, subscription operations, vendor management, or related administrative functions Experience collaborating with cross-functional departments including Finance, Legal, Operations, Sales, and Executive Leadership Experience analyzing subscription metrics, renewals, and operational reporting Experience with contract lifecycle management or subscription platforms such as Salesforce CPQ, Icertis, ContractWorks, Zuora, or similar systems preferred Prior experience in healthcare, SaaS, technology, professional services, or recurring revenue environments preferred Skills & Competencies Exceptional organizational skills and attention to detail Strong written and verbal communication abilities Ability to interpret, review, and manage contract language accurately Analytical mindset with strong problem-solving and reporting capabilities Ability to manage multiple priorities, agreements, and deadlines simultaneously Strong proficiency in Microsoft Office Suite, particularly Excel and reporting tools Familiarity with CRM systems and contract management platforms Ability to work independently while collaborating effectively within cross-functional teams High level of professionalism, discretion, and confidentiality Commitment to operational excellence and customer service Work Environment & Physical Requirements Primarily sedentary, office-based work environment Frequent computer and administrative work requiring repetitive hand and finger motion Occasional standing, walking, and movement throughout the clinic environment Ability to occasionally lift and carry up to 10 pounds Standard full-time work schedule in a professional clinic setting Equal Opportunity Employer Hoskinson Health & Wellness Clinic is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Reasonable accommodations are available upon request during the application and interview process.