Front Desk Manager

Job Title:

Front Desk Manager Location:

The Spa at Litchfield Hills;

Litchfield, CT Type:

Full-time Are you an energetic leader with a passion for hospitality and creating luxury guest experiences? The Spa at Litchfield Hills is looking for a dynamic Front Desk Manager to join our vibrant, close-knit team and lead our skilled Front Desk. If you are a proactive leader who thrives on finding solutions to challenges and looking for an opportunity to grow within a fast-paced luxury setting, we want to hear from you! The Spa at Litchfield Hills focuses on exceptional service and employee well-being. We offer a supportive environment in a luxury, fast-paced setting while fostering a culture that promotes team collaboration and leads with kindness and respect. If our culture aligns with you, come be a part of our evolution! Our newly renovated facility is thoughtfully organized for functionality, while maintaining a sophisticated esthetic. We are excited to bring in new, innovative services in the coming year.

Key Duties Include:

Foster a team environment of high achievers Supervise, train and mentor front desk staff Resolve customer complaints and enhance company standards Manage daily operations, create seamless experiences for both customers and staff Maintain a high-energy, welcoming and safe environment Ability to troubleshoot technology

Requirements:

Minimum 5 years of managing a team of at least 5 people Ability to troubleshoot technology Interface with high level of customer service Desire to find solutions that arise and make decisions with confidence Be a hands on contributor with a proactive mindset Posses the ability to recognize, understand and influence the emotions of yourself and others Charismatic leader with the ability to train and mentor others

BenefitsPerks:

Matching 401(k) Competitive Salary Employee Discounts Sustainable work/life balance