Lead the team. Drive the department. Build your career. Ready to take the wheel of a high-performing Service Department? Join Jim Ellis Automotive Group , one of Georgia's largest privately owned and family-operated dealership groups and become part of a team where people come first, hard work is recognized, and career growth is encouraged. We're looking for an experienced, motivated Service Manager to lead our team at Jim Ellis Mazda Marietta . This is an opportunity to make an impact, develop your team, deliver exceptional customer experience, and earn the pay and recognition you deserve. Why You'll Love Working at Jim Ellis We believe taking care of our team is just as important as taking care of our customers. Here's what we offer: 5-Day Work Week Closed on Sundays Paid Holidays + Paid Time Off Career Advancement & Promotion from Within Paid Training & Skillset Development 401(k) with Company Match Medical, Dental & Vision Insurance Complimentary Teladoc Health Services for full-time team members Company-Paid Life Insurance for full-time team members, with additional coverage available Emotional Wellbeing & Work-Life Balance Resources Provided Lunch on Saturdays Team Member Discounts on vehicles, products and services Team Member Recognition Programs & Company Giveaways Team Member Referral Program — up to $2,000 per referral, depending on position Corporate Savings with DeVry University Corporate Discounts on Local Events & Attractions Charity & Community Outreach Opportunities Family-Owned & Family-Operated Culture What You'll Do As our Service Manager , you'll play a key leadership role in driving the performance, profitability, and customer experience of the Service Department.

You will:

Lead, hire, coach, and manage Service Advisors, Technicians, BDC, Cashiers, and other Service Department team members Set clear goals and expectations while developing your team and helping team members grow Drive a high Customer Service Index (CSI) and increase customer retention Address customer concerns and reduce complaints through strong communication and follow-through Conduct regular Service Department meetings and establish performance goals and objectives Manage shop production and scheduling to meet department pace and budget Build employee schedules and maintain accurate tracking of Service Technician productivity Ensure technicians remain current with manufacturer, ASE, and CDK training Ensure proper service sales and customer service techniques are consistently followed Review and understand manufacturer warranty requirements and policy procedures Maintain a clean, organized, and safe environment for both customers and employees Ensure compliance with all applicable federal, state, and local regulations, including OSHA requirements Help create a culture focused on accountability, teamwork, customer satisfaction, and continuous improvement Other duties as assigned by manager What We're Looking For The ideal candidate is a confident automotive leader who knows how to motivate a team, take care of customers, and drive results.

Qualifications include:

Previous Service Manager Experience Required Automotive dealership experience and knowledge of Service Department operations Knowledge of warranty procedures and service scheduling preferred Strong customer service, organizational, and negotiation skills Goal-oriented, energetic, and enthusiastic leadership style Excellent verbal, written, and interpersonal communication skills Strong understanding of dealership operations, management, and customer relationships Proficiency with dealership computer systems Ability to lead in a fast-paced, hands-on environment Valid driver's license required More Than a Dealership. We're a Family. For more than 50 years , Jim Ellis Automotive Group has built its reputation around one simple idea: take care of people. We're proud to be family-owned and family-operated, and we believe our team members are the foundation of our success. We work hard to create an environment where team members can build lasting careers, grow their skills, support one another, and take pride in the work they do. We sell and service vehicles — but taking care of people is who we are. Ready to Take the Next Step? If you're an experienced automotive leader who is ready to lead a team, elevate the customer experience, and grow with a company that values its people , we want to hear from you. Apply today for the Service Manager position at Jim Ellis Mazda Marietta and take the next step in your career! Jim Ellis Automotive Group is an Equal Opportunity Employer. All applicants must submit to and pass pre-employment testing, including a background check, drug screening, and

MVR. FXOP

Job Type:

Full-time Pay:

From $150,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Health insurance Life insurance Paid time off Referral program Retirement plan Vision insurance

Shift:

10 hour shift 12 hour shift

Work Days:

Monday to Friday Rotating weekends Weekends as needed

Experience:

automotive

Service Manager:

1 year (Preferred)

Automotive CDK:

1 year (Preferred)

Work Location:

In person