Automotive Business Development Consultant Richmond, KY 40475 From $20 an hour - Full-time From $20 an hour - Full-time Overview We are seeking a motivated and customer-focused Service Business Development Consultant (BDC) to join Jack Burford Chevrolet, INC. This position is responsible for generating and managing service appointments while providing an exceptional customer experience. The ideal candidate is organized, personable, and eager to help grow our dealership's customer base. Service BDC Key Responsibilities Handle inbound service calls, schedule appointments, and verify customer and vehicle information. Proactively contact customers for maintenance reminders, recalls, and recommended services. Support service advisors by confirming upcoming appointments and ensuring the service lane operates efficiently. Follow up with customers after service visits to ensure satisfaction and encourage repeat business. Assist in building the service department's appointment volume through consistent outbound efforts. General & Administrative Meet and exceed daily, weekly, and monthly goals for appointments, shows, and conversions. Deliver a high level of professionalism in every customer interaction. Support dealership marketing efforts by managing email campaigns and text outreachs. Collaborate across departments to enhance customer communication and retention. Performance Goals Increase service appointment volume and retention. Maintain accurate records of all customer interactions. Enhance overall dealership customer satisfaction scores.

Compensation:

This position offers a base hourly wage supplemented by commission opportunities tied to individual and department performance metrics, including service appointments completed, and customer satisfaction results.

Job Type:

Full-time Pay:

From $20.00 per hour

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person