Associate Director

Associate Director Springfield, MA Job Details Full-time $62,400 - $68,640 a year 1 day ago Benefits Health savings account AD&D insurance Paid holidays Disability insurance Health insurance Dental insurance Flexible spending account Tuition reimbursement Paid time off Employee assistance program Vision insurance Employee discount 403(b) Referral program Qualifications Nursing department supervision Clinical supervision Operations management Accreditation standards (regulatory compliance area) Electronic health records (EHR) management RN License Regulatory compliance Compliance audits & assessments American Sign Language 3 years Master's degree Bachelor's degree Team management Healthcare team management Healthcare policy development Overseeing audit functions Continuous quality improvement (CQI) Senior level Leadership Healthcare compliance Communication skills Overseeing training Nursing Staff development Full Job Description Welcome! Thank you for exploring a career with us! Our team of 400+ dedicated employees share the desire to do meaningful work and make a difference in the lives of individuals with disabilities in Massachusetts, Connecticut, New York, Rhode Island, and Oklahoma.

Position:

Associate Director -

Full Time Location:

Springfield and Holyoke, MA Hours:

40 hours per week

Schedule:

Monday - Friday 9:00am-5:00pm; occasional weekends, holidays, and evenings

Associate Director Overview:

The Associate Director must demonstrate the ability to lead a diverse team within a defined geographic region, program area, or funding structure. The Associate Director for AFC Programs serves as the agency's subject matter expert on the Adult Family Care (AFC) Program, which is developed and modeled after MassHealth-funded Adult Foster Care services. This role requires extensive experience and comprehensive knowledge of all aspects of AFC program operations, including regulatory compliance, staffing, billing, audits, and program administration. The Associate Director is responsible for oversight of program components such as documentation, policies and procedures, training resources, criminal background checks, pre-admission medical requirements, operations manuals, service delivery systems, and clinical and ethical considerations. Additionally, the Associate Director ensures compliance with all reporting requirements to MassHealth, including utilization and critical incident reporting. This position maintains management oversight and accountability for all aspects of local program operations, ensuring alignment with the agency's mission, leadership objectives, internal policies and practices, funding requirements, and all applicable regulatory, licensing, and accreditation standards.

Qualifications:

Bachelor's degree with a minimum of five (5) years of human services experience required, or a Master's degree with a minimum of three (3) years of human services experience required. A clinical license (e.g., RN) is preferred. Three to five years of experience in Adult Family Care (AFC), Long-Term Services and Supports (LTSS), or a related healthcare program is strongly preferred. A minimum of three years of prior staff supervisory experience is required. Knowledge of MassHealth regulations is strongly preferred. Demonstrated strengths in problem-solving, leadership, organization, and communication are essential. ASL proficiency preferred.

Key Responsibilities:

Provides leadership and oversight for Adult Family Care (AFC) program operations, including conducting and coordinating annual audits across staffing, billing, and programmatic areas to ensure full regulatory compliance and drive continuous quality improvement. Establishes and monitors required staff trainings and screenings, and supports organizational navigation of evolving MassHealth systems and reimbursement models. Supervises clinical leadership, including the Senior Community Nurse, and ensures standardization of documentation within the electronic health record. Serves as the primary liaison for external audits and represents the organization in AFC Provider Council meetings, translating regulatory updates into actionable policy and practice changes. Additionally, supports program expansion and sustainability by advising on new program development, replication in other regions or states, and strategies to achieve financial stability and growth across AFC programs. "Viability values our employees and the talents that they bring with them every day. Last year 30 staff members were promoted within the agency to roles that supported their professional growth." Full-time Viability staff members are eligible for the following: Health, Dental & Vision insurance plans. Dependent care flexible spending account. Flexible Spending & Health Savings account. Pet-plan discount program offered through Fetch. Company paid Long-term Disability insurance. Company paid Short-term Disability insurance. (NY & OK employees only) Company paid Life & AD&D insurance. Benefits & Perks for all Viability staff members: Employer matched 403B contributions starting day 1 of employment. Eligible for Tuition Reimbursement. Generous paid time off. 11 Paid Holidays a year. Access to training and professional development resources through our comprehensive online learning platform. Referral Incentive bonus. For every friend, family member, or previous co-worker you refer to join our Viability team, you will receive an incentive bonus for each successfully hired candidate! Employee Assistance Program that provides confidential assistance for all life challenges. Work-life balance. Who We Are Our team of 480 dedicated employees share the desire to do meaningful work and make a difference in the lives of individuals with disabilities in Massachusetts, Connecticut, New York, Rhode Island, and Oklahoma. Our Mission Our mission is to build a world in which individuals with disabilities and other disadvantages realize acceptance, inclusion, and access. Our Vision Be a community of program participants and staff making inclusion and access of individuals with disabilities or disadvantages a way for people, businesses, and communities to succeed together. To apply, please see the Careers section of our website at VIABILITY.org. If accommodations are needed for the application process, please call or text us at (413) 461-9486, and we will be happy to assist.