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Job Description
< Back to Search Results SRT-Direct Connection-Dealer Performance Manager (DPM)
Job ID:
2018200
Career Area:
Program & Project Management Position Type:
Salaried Location:
Headquarters & Technology Center - Auburn Hills 48326 ,
US Date Posted:
May 19, 2026
Brand:
FCA Group Apply Refer A Friend Share this job Share on Facebook Share on Twitter Share on Linkedin Share by Mail https://recruiting.adp.com/srccar/public/RTI.home?r=5001199383106&c=2183219&d=ExternalCareerSite&rb=??? You are being redirected Once you are on the page, please click the refer button Job Overview Qualifications Benefits Job Overview A Dealer Performance Manager (DPM) is responsible for driving the overall success of a network of dealers by improving sales performance, profitability, customer experience, and operational excellence. They act as the primary liaison between Direct Connection and the dealership, providing coaching, analytics, and strategic guidance to help dealers achieve business targets related to performance products.
Key Responsibilities:
Dealer Relationship Management Serve as the main point of contact between the company, BC's, and all dealerships. Build strong relationships with dealer principals, general managers, and department leaders. Communicate corporate programs, initiatives, and expectations to the dealer network. Performance Analysis & Business Coaching Analyze dealership performance parts metrics (sales, service, parts, finance, customer satisfaction). Identify strengths, weaknesses, and opportunities for improvement. Understand competitive landscape. Develop customized action plans to support dealer profitability and market share growth. Monitor KPIs and hold dealership performance reviews. Sales & Profitability Growth Guide dealers on inventory optimization, sales processes, lead management, and digital retailing. Support marketing efforts and local market penetration strategies. Provide training or coordinate resources to improve dealer capability and execution related to performance parts. Customer Experience Management Monitor customer satisfaction (CSI) scores and implement programs to improve customer loyalty. Coach dealerships on enhancing service processes, delivery standards, and brand experience. Help resolve escalated customer issues when needed. Market Analysis Assess local market conditions and competitive landscape on all performance parts. Use market intelligence to guide dealer strategy and territory planning where information is available. Recommend adjustments to dealer operations based on emerging trends.
Qualifications Basic Qualifications:
Bachelor's degree in Business, Finance, Marketing, or related field 5 or more years of experience in automotive or retail dealership operations, field sales, or business consulting. Strong analytical and data‑interpretation skills. Excellent communication, negotiation, and relationship‑building abilities. Ability to coach and influence leaders without direct authority. Travel within assigned territory required.
Success Metrics:
Performance Parts sales volume and revenue growth Improvement in profitability metrics Customer satisfaction (CSI) scores Program adoption rates Benefits Salaried Employee Benefits (US, Non-Represented) Health & Wellbeing Comprehensive coverages encompassing the Physical, Mental, Emotional, and overall Wellbeing of our employees, including short- and long-term disability. Compensation, Savings, and Retirement Annual Incentive Plan (SAIP), 401k with Employer Match & Contribution (max 8%), SoFi Student Loan Refinancing. Time Away from Work Paid time includes company holidays, vacation, and Float/Wellbeing Days. Family Benefits 12 Weeks paid Parental Leave, Domestic Partner Benefits, Family Building Benefit, Marketplace, Life/Disability and other Insurances. Professional Growth Annual training, tuition reimbursement and discounts, Business Resource & Intra-professional Groups. Company Car & More Comprehensive Company Car Program and Vehicle Discounts. Vehicle discounts include family and friends. EOE/Disability/Veteran At Stellantis, we assess candidates based on qualifications, merit, and business needs. We welcome applications from all people without regard to sex, age, ethnicity, nationality, religion, sexual orientation, disability, or any characteristic protected by law. We believe that diverse teams reflect our identity as a global company, enabling us to better address the evolving needs of our customers and care for our future. Our benefits reflects the
STELLANTIS
commitment to helping you reach your personal and professional goals. In addition to an environment that promotes career development, we offer benefits for a healthy lifestyle and a rewarding future, designed to take care of you and your family, in various stages of life. As a global company, our employee packages will vary by country, customary norms and the legal entity into which you are hired. We care about your privacy. For more information on how your personal data is processed, please read the specific Privacy Statement provided by the respective entities whose job offer you have selected. Apply Join our Talent Community Create a talent profile to receive relevant job alerts and the latest company news! If you're a U.S. Veteran, please sign up through our Veterans Recruiting Program page. Create a Talent Profile Sign into your profile
