A Corporate Development Manager helps develop, manage and analyze corporate development through mergers and acquisitions or strategic alliances. Leads research, cost/benefit analyses of mergers, and communicates results to stakeholders. Includes developing and maintaining professional relationships, marketing the proposed changes and assisting in transitions.
Job Summary For over 50 years, Hearn Industrial Services Inc. has been providing transportation, warehousing, quality containment, inspection services and assembly sequencing operations to support the automotive industry and other industries. We are a dynamic, responsive organization that takes pride in the statement "we provide solutions to our customer's issues". From supply chain, to transportation, to quality value added services - Hearn Industrial Services Inc's legacy is to shift, adapt and change with our customers, employees and industry needs. 70K minimum-75K maximum year depending on experience $60.00/ phone allowance monthly $600.00 / monthly for car allowance
Customer Service Manager Role:
Hearn Industrial Services, a leading provider to the automotive industry, is seeking a Customer Service Manager to cover 3 Hear Industrial Services sites, based in Canton MI and overseeing our sites in Romulus and Taylor MI-USA The goal of the Customer Service Manager is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations. Plan, co-ordinate and control the activities of the customer service team to maintain and enhance customer relationships and meet organizational and operational objectives.
Responsibilities:
Responsible for ensuring all teams within assigned location(s) are operating according to standards and requirements including safety Train and educate Team Leaders and Inspectors on proper procedures relevant to the project Sort parts in to order assess the process and provide necessary training and direction to team members as well as meet the location's production requirements Develop work instructions and confirm team conformance to the job set up and communicate any criteria changes to customer service department Meet with customer contact at the beginning of each new project and continue to maintain and manage customer relationships Report any non-conformances to the Quality Department and work to identify, investigate and correct any non-conformances Plan the proper setup of new projects, including physical layout, material handling, and staffing Develop relationships with customer representatives and suppliers and encourages business development and new business opportunities while monitoring customer satisfaction Evaluates ongoing projects' profitability Allocates resources including personnel based on forecast of customer demand and business needs Implements and monitors project quality processes Develops new operational initiatives including the launch of new customers, locations and/or services Reviews projects for evidence that best practices are being implemented, applied effectively and understood at all levels Monitors profit margin and labor efficiency Trains and educates Project Supervisors on proper procedures and company policies Ensures all teams within assigned region are operating according to company requirements Completes required training classes All other duties and responsibilities as may be assigned
Qualifications:
Five (5) years of direct manufacturing experience in an automotive environment, managing customer and employee relations; Tier 1 automotive manufacturer preferred Strong root cause analysis, presentation, conflict resolution and critical thinking skills. Ability to multi task and set priorities to meet tight deadlines Proficiency in Microsoft Office and Microsoft Excel Available to work assigned hours based on business needs Ability to multi task and set priorities to meet tight deadlines Entrepreneurial skills, managed a small to medium-size business
Pay:
$70,000.00 - $75,000.00 per year
Benefits:
Dental insurance Life insurance Vision insurance
Education:
High school or equivalent (Preferred)
Experience:
Customer service: 5 years (Required) Direct manufacturing : 5 years (Required) Root cause analysis: 5 years (Required)
Microsoft Office:
5 years (Required) Presentation skills: 5 years (Required)
Automotive :
5 years (Required) Tier 1
Manufacturing :
5 years (Required) Employee relations: 5 years (Required)
