Director, Spa & Wellness Four Seasons St. Louis St. Louis, MO Job Details Full-time 2 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Parental leave Employee assistance program Vision insurance 401(k) matching Employee discount Qualifications Hospitality Spa experience Operations management Team leadership Team development Guest services

Leadership Full Job Description About Four Seasons Hotels and Resorts:

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. At Four Seasons, our company values are much more than a program or a policy; they define who we are and inform the decisions we make. The company's guiding principle is the Golden Rule, and as such Four Seasons strives to have a long-lasting, positive influence on the communities where we operate and on the people we employ and serve around the world. Sited near the confluence of the Mississippi and Missouri rivers, historic St. Louis continues to invite exploration. Find the luxurious Hotel, a haven of tranquility with epic views of the Gateway Arch, in the heart of downtown's entertainment district, just steps away from Horseshoe Casino, the pulse of St. Louis.

About the role:

The Director of Spa and Wellness serves as the strategic and operational leader of the Spa and Fitness Center, overseeing all aspects of the department while continuously striving to enhance both guest and employee satisfaction. Working in close partnership with the hotel leadership team and cross-functional departments, this individual plays a critical role in elevating the property's wellness offerings, driving departmental performance, and ensuring that every guest experience reflects the exceptional standards and values of the Four Seasons brand. The Director of Spa & Wellness is responsible for fostering a culture that embodies Four Seasons' core values, maintaining established service and operational standards, and ensuring the highest levels of professionalism throughout the spa and fitness operations. This position reports directly to the General Manager.

What you will do:

Leadership:

Oversee the daily operations of the Spa and Fitness Center, ensuring exceptional service, operational efficiency, and achievement of departmental goals

Operations Management:

Manage staffing, scheduling, and daily operations while ensuring clear communication, timely resolution of guest concerns, and seamless execution of special requests and services

Financial Management:

Develop and execute departmental budgets, forecasts, and strategic initiatives to support business objectives, optimize revenue, control expenses, and maximize profitability

Cross-Functional Collaboration:

Partner with Marketing, Sales, Revenue Management, Housekeeping, Engineering, and other departments to enhance the guest experience, support business initiatives, and achieve organizational objectives

Guest Experience:

Drive the delivery of personalized, innovative, and luxury wellness experiences through continuous evaluation of treatments, products, services, and operational standards

Team Leadership & Development:

Lead, coach, and develop Spa team members through effective training, mentoring, performance management, succession planning, and career development opportunities

Communication & Team Engagement:

Foster a positive and high-performing team culture by motivating, empowering, and holding team members accountable to consistently meet and exceed service and performance standards What you bring: Ability to manage operational priorities while maintaining attention to detail and high standards. Passion for wellness, hospitality, innovation, and creating memorable guest experiences. Strong ability to lead, coach, and develop diverse teams while creating a positive and engaging work environment. Excellent organizational, communication, and interpersonal skills with the ability to collaborate effectively across departments. Strong understanding of luxury wellness trends, guest expectations, and service excellence. Minimum of 5 years of leadership experience in a luxury, upscale, or full-service spa environment, preferably in a Director-level or comparable management role.

What we offer:

Four Seasons believes in offering the best to the best when it comes to employee benefits!

• Lucrative salary!
• Excellent benefits package that includes: Medical, Dental, Vision and 401K with employer matching all starting at 30 days!
• Time off plans starting at day of hire!
• An opportunity to be a part of a cohesive team in an inclusive work environment!
• Complimentary and discounted hotel stays around the world!
• Wellbeing and mental health initiatives and focused company!
• Embracement and promotion of diversity in our workplace!
• Complimentary employee meals and beverages!

Learn more about what it is like to work at Four Seasons-visit us: https://www.fourseasons.

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FourSeasonsJobs Benefits:

401(k) Dental insurance Employee assistance program Employee discount Health insurance Paid time off Parental leave Vision insurance

Work Location:

In person