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Manager-Medical Destinations (SPRINGFIELD, MISSOURI)
Job
Mercy
Springfield, MO (In Person)
Full-Time
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Job Description
Company:
Mercy Location:
Springfield, MO Career Level:
Mid-Senior Level Industries:
Healthcare, Pharmaceutical, Biotech Description Find your calling at Mercy! Responsible for the strategic development, operational oversight, and growth of the Medical Destinations program. This role leads efforts to attract, coordinate, and deliver high-quality care experiences for patients traveling to Mercy for specialized services, ensuring exceptional outcomes, seamless navigation, and strong financial performance.Position Details:
Primarily located at Mercy Smith Glynn Callaway clinicSPRINGFIELD, MISSOURI FULL TIME ONSITE
Leads the strategic direction, operations, and growth of the Medical Destinations program, driving efforts to attract and support patients seeking specialized care at Mercy. Ensures a seamless, high-quality experience while delivering strong outcomes and financial performance.Minimum Qualifications Education:
Bachelor's degree in Healthcare Administration, Business, Nursing, or related fieldExperience:
3-5 years of experience in healthcare operations, program management, or patient access/navigationPreferred Qualifications:
Education:
Master's degree in Healthcare Administration (MHA), MBA, or related fieldExperience:
5+ years of experience in program development, service line growth, or destination medicine/concierge care models Certification(s): PMP, Lean/Six Sigma or related certification Skills, Knowledge, Abilities- Strong strategic thinking and business acumen
- Exceptional organizational and project management skills
- Ability to manage complex, cross-functional workflows
- Strong interpersonal and relationship-building skills
- Excellent communication skills (written and verbal)
- Data-driven decision-making and performance tracking
- Customer service mindset with focus on patient experience
- Financial acumen, including budgeting and ROI analysis
- Ability to navigate and influence across matrixed healthcare environments
- Strong problem-solving and process improvement capabilities Physical Requirements Position requires the ability to push, pull, and/or lift 50 lbs on a regular basis Position requires prolonged standing and walking during each shift Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties Why Mercy?