Insurance - Director - Personal Lines

Are you ready to take your career in the insurance industry to the next level? Do you have a passion for leading a team and helping clients protect what matters most to them? If so, we have an exciting career opportunity for you. GPAC is partnering with a highly regarded, independent, customer-focused insurance company in Fayetteville, NC that is seeking to add a Personal Lines Director to their team. •This agency is seeking candidates with a vision for 21st century operations (AI & RPA workflow), responsive customer service and growth. This role will serve on the agency's leadership team and will have opportunity for significant wage growth over a 10 year period, with demonstrated success•Benefits of this opportunity include: Collaborative team Professional growth Stable, productive independent agency Competitive salary and comprehensive benefits package

General Description:

Responsible for managing the operational activities of the Personal Lines Services team. Achieve profitability and ensure consistent standards of sales, service, and professionalism.

Responsibilities:

Communicate vision and guide growth and service for Personal Lines team for various regions. Guide the integration of latest AI and RPA workflow into Peronal Lines operations to promote efficiency. Accountable for day-to-day management of assigned team members. Includes performance management, setting priorities, developing work plans and schedules, handling department issues, and approving timecards and expense reports. Provide training, coaching, and mentoring to the team. Establish education and career paths for all services staff. Promote account retention and ensure adherence to retention goals. Achieve agency retention goals regarding percentage of retained business through proactive measures. Promote account rounding and cross-sell/referral opportunities. Participate in presentations to prospects and clients, as necessary, in support of new business and client retention. Provide in-depth knowledge regarding operations activities. Provide technical expertise in coordinating the inside service of new and existing clients. Maintain quality control of renewal expirations, avoid any lapse in coverage. Ensure team members are addressing renewals in a timely manner. Produce and monitor various monthly reports to ensure timely renewal of all policies. Keep informed regarding industry and new product information, legislation, technology, and trends.

Requirements:

Minimum of 5 years of personal lines insurance experience. Prior managerial experience required. Ability to direct and monitor the activity of others. State insurance license (Property & Casualty). Excellent communication and interpersonal skills. Strong attention to detail and organizational abilities. Customer-centric mindset with a passion for helping others.

Preferred Qualifications:

High school diploma.

Preferred:

Bachelor's degree in Business, Finance, or a related field. Experience with insurance software and CRM systems (AMS-360 or Applied Epic). Willingness to pursue professional designations If you are interested in learning more or want to apply to this posting, please email David Libert at david.libert@gogpac.com or 605.705.3106. You can also confidentially email me your resume!