Full-Time (Varies); includes weekdays, weekends, and holidays
Location:
Dual-site oversight (80% Hemlock Neversink, NY | 20% Hemlock Spa at Kenoza Lake, NY) About Us Part of Foster Supply Hospitality, Hemlock Neversink and Hemlock Spa at Kenoza Hall are mission-based, wellness-forward retreats in upstate New York. We offer a blend of "earthy luxury," extensive premium spa facilities, movement studios, and outdoor fitness, balancing modern wellness with nature. Who You Are
An Experienced Leader:
You have a proven track record managing teams and operations in the spa, luxury hospitality, or wellness industry.
Guest-Obsessed:
You believe exceptional customer service is vital to the wellness journey and love creating unforgettable guest experiences.
Business-Savvy:
You understand budgets, P&L, and labor forecasting, and you know how to drive both treatment and retail revenue.
A Culture Builder:
You keep things simple, focus on what matters, and excel at keeping your team hyped up and motivated. Key Responsibilities Operations & Team Leadership Oversee day-to-day operations, scheduling, and staff productivity for spa and fitness facilities across both properties. Recruit, train, mentor, and evaluate team members to maintain high morale and service standards. Ensure strict compliance with local/state laws, licensing, OSHA, and ADA regulations. Stay informed on industry trends while implementing innovative strategies so the property is established as the premier spa destination in the Catskills. Financial & Strategic Management Manage departmental budgets, forecasting, purchase orders, and capital expenditures with focus on cost control to ensure profitability. Implement short- and long-term strategies to boost revenue, retail sales, and guest retention. Oversee retail inventory, vendor relationships, and product merchandising. Deliver revenue growth through strategic pricing, retail initiatives, promotions and wellness programming. Collaboration with marketing and PR team to effectively promote spa and generate new business. Guest Experience & Programming Maintain the highest level of treatment protocols, service standards, and guest satisfaction. Develop the menu of services, fitness classes, guest workshops, and seasonal specials. Build personalized relationships with members and resolve guest issues with discretion and tact. Collaboration with Guest Experience team, creating and maintaining seasonal programming Physical Requirements & Working Conditions Position requires traveling outdoors between resort buildings in all weather conditions. Must be able to stand, stoop, crouch, and walk up/downstairs for extended periods. Ability to lift up to 50 lbs. Other A minimum of 2 years of Spa Director experience is preferred.
