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VIP Program Manager
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Subaru of America, Inc.
Remote
Full-Time
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Job Description
The VIP Program Manager oversees the strategic direction, daily operations, and compliance of the VIP Program at Subaru of America, Inc (SOA). This program introduces eligible retail customers to the retailer network, providing special pricing in a haggle-free environment. The role involves managing procedures, interacting with various departments, retailers, and vendors to ensure adherence to corporate policies and objectives, fostering long-term relationships. Major Responsibilities
- Direct daily operations of VIP Administrators to ensure prompt handling of VIP referrals, efficient verification of eligible units, timely payment of retailer fees, and completion of daily and monthly reporting.
- Empower the VIP Administrator team to achieve goals and objectives through training, development, and resource support.
- Develop, manage, and review the work of VIP staff, including performance reviews, career development, and hiring activities.
- Address daily operational issues, resolve escalations, and cover unplanned employee absences when needed.
- Oversee the development of the VIP promotional strategy and guide the VIP Marketing & Relationships Manager in creating marketing programs and promotions.
- Collaborate with Marketing, Fleet Sales, Regional teams, and other departments to enhance retail and wholesale sales.
- Establish and review internal policies and procedures to maximize program potential and ensure efficient execution.
- Conduct an annual review of the VIP policy to meet SOA and retailer needs, incorporating enhancements and changes as needed. Required Skills and Personal Qualifications
- Strong planning and organizational skills with a comprehensive understanding of the Subaru sales structure, order/delivery process, accessory pricing, and regional incentives.
- Proficient in Microsoft Office Suite, including expertise in Oracle Order Management (OM), Subaru Allocation Management (SAM), and Subarunet Systems.
- Detail-oriented with strong analytical and customer relations/communications skills.
- Working knowledge of Subaru vehicle models, equipment, features, benefits, and accessories.
- Ability to interface effectively with all levels of the organization and business partners.
- Tact and diplomacy to gain cooperation, along with problem-solving and negotiation skills to address daily challenging customer/retailer situations.
- Willingness and ability to travel as needed to foster relationships with new business partners, as well as call on participating suppliers and retailers.
- Capacity to mentor direct reports for professional growth and career development