POSITION SUMMARY

The Dispatch Coordinator role for TruTek is a key role in allowing customers to experience our difference. This role is responsible for intentional communication, providing information to customers, coordinating the allocation of resources with efficiency, and driving results for the customer. The Dispatch Coordinator aligns the customer's priorities with organizational goals in mind, while operating with the highest level of integrity.

ABOUT TRUTEK AIR CONDITIONING & HEATING

We are TruTek Air Conditioning & Heating, we provide comprehensive comfort solutions and we are growing by the day. Our mission is to build trust through reliability, delivering comfort in the space where community is created. We are disciplined and steadfast in our pursuit to see each team member reach their

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personal, professional, and financial goals through the work we do together. Our core values are the backbone of our business and guide the behaviors in our practice: we are Inspirational, Accountable, Transparent, Disciplined, Steadfast, Reliable, and Result-Driven.

PERFORMANCE OBJECTIVES

Route & Coordinate incoming service calls, assigning work order and service tickets Prepare LookAhead service schedules to maximize resource utilization, ensuring availability, and operational effectiveness Plan and organize service calls to maximize technician productivity by deploying delay-free production practices Respond to all customer overnight inquiries, dispatching technicians to respond Conduct debrief with technicians a call competition, updating CRM with all applicable information Maintain client contact providing updates on service and/or parts delivery Manage follow up on all pending work orders, recommended work in client file Renew maintenance agreements, including billing, scheduling, material orders, and customer database and customer hard file information Produce service contract proposals for new customers Prepare & submit manufacturer's warranty documents, facilitating returns as needed Submit report of work orders, tech timecards, and service schedule to accounting Route customer payments to accounting for processing Conduct customer survey upon project completion

KEY COMPETENCIES

The requirements listed below are representative of the knowledge, skill, and/or ability required to be successful in this role, but are not necessarily all inclusive. Experience using GPS tools (like WorkYard) to optimize route efficiency Familiarity of equipment up to 25 Tons/splits systems, heat pumps, package units, water source heat pumps, Mini-Splits, exhaust fans, etc. Proven ability to motivate, inspire, and coach team members Experience successfully maintaining a positive attitude while working in a team environment with competing priorities Strong computer skills and highly proficient in MS Office Suite, Windows, Google Suite Ability to think critically, in the assessment of situations that will allow team members to hit daily, weekly and monthly production goals Outstanding organization and administrative accountability Strong written and verbal communication skills Ability to think individually as well as collaboratively when approaching personnel issues Ability to read, interpret, and communicate service agreements, part warranty, and accurately convey information in customer correspondence

EDUCATION AND EXPERIENCE

High School Diploma or Equivalent (GED) required; with equivalent experience Current State Driver's License & Clean Driving Record (Required) Minimum 3 years Customer Service experience (Required); HVAC Experience (Preferred)

PHYSICAL REQUIREMENTS

Ability to spend prolonged periods of time standing, sitting, or walking Must be able to lift at least 25lbs Reasonable accommodations may be made to enable individuals with disabilities to perform the essential requirements.

BENEFITS

Health, Dental & Vision Insurance Paid Holidays PTO Program Professional Training & Development Opportunities

COMMITMENT TO DIVERSITY

As an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce, TruTek Air Conditioning & Heating recognizes that a diverse staff, reflective of our community, is an integral and welcome part of a successful and ethical business. We hire local talent at all levels regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation, or disability and actively foster inclusion in all forms both within our company and across interactions with clients, candidates, and partners. If this position caught your eye, send us your resume! For best consideration, include the job title and source where you found this position in the subject line of your email to Isabel@ trutekaz.com . Already a TruTek candidate? Please connect directly with your recruiter to discuss this opportunity.

Pay:

$22.00 - $26.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Flexible spending account Health insurance Health savings account Life insurance Paid time off Vision insurance Application Question(s): How many years of customer service experience do you have? Do you have previous experience working in the HVAC, plumbing, electrical, or home service industry? Have you used dispatching or field service software (ServiceTitan, Housecall Pro, WorkYard, Service Fusion, etc.)? Are you comfortable communicating with customers regarding scheduling delays, service updates, and follow-up needs?

Experience:

dispatching: 3 years (Preferred)

Work Location:

In person