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Police Dispatcher I / Police Communications Operator
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City of Anaheim
Anaheim, CA (In Person)
$88,088 Salary, Full-Time
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Job Description
JOB Police Dispatcher I$38.23
The department has sole discretion to hire at the Police Dispatcher I or Police Communications Operator level based on experience and available vacancies.
Performance Exam ScoringThis is a pass/fail exam. The test module scores are weighted to account for correct responses to the decision-making scenario prompts. Applicants must pass all 12 test modules to successfully complete the performance exam and move to the oral panel interview.
The following documents are required and must be completed and brought to the oral interview: Preliminary Background Information Form / PHS Background Investigation Questionnaire (BIQ)Required DocumentsApplicant Autobiography Please provide as many of the required documents along with your Preliminary Background Information Form / PHS, BIQ, and Applicant Autobiography. Items such as transcripts, credit report or other missing documents can be provided upon your receiving them. Further selection steps include, but are not limited to a background investigation, polygraph examination, psychological evaluation, a medical examination, which includes drug/alcohol screening, and an interview with the Chief of Police. The interview with the background investigator and completion of the background investigation will include, but is not limited to, verification and evaluation of any present and/or past use of drugs, driving and employment history. Please review the following common disqualifiers. If any items listed pertain to you, you will be automatically disqualified in the background investigation. You may, at this time, want to screen yourself and withdraw prior to starting the recruitment process.
Any illegal use, sales, or possession of a drug classified as an opiate (heroin, opium, etc.) or PCP.Any use of cocaine, methamphetamine, hallucinogens (GHB, MDMA/ecstasy, ketamine, etc.) within five years of date of application.
Any illegal use of anabolic steroids within three years of date of application.
Two or more at-fault traffic collisions within three years of the date of application.
Conviction of a hit-and run offense.
Any driver's license suspension within five years of date of application.
Conviction of a felony crime.
Conviction of any misdemeanor crime within five years of application.
Any conviction as an adult, of any misdemeanor crime involving domestic violence, sexual-related offenses or crimes against children.
Any conviction as an adult, of a theft or larceny crime. The following may result in disqualification: Use of cocaine, methamphetamine, hallucinogens (GHB, MDMA/ecstasy, ketamine, etc.) previous to five years of application.
Prior nitrous oxide use.
Illegal use of anabolic steroids previous to three years of application.
Illegal use of a hypodermic needle/ syringe.
A pattern or history of irresponsibility as evidenced by debt collections, civil judgments, failure to pay, late payments, etc.
More than one moving violation in the past 12 months, and/or three or more moving citations within the past three years, and/or five or more moving citations within the past five years of date of application. Candidates must be specific and complete in describing their qualifications for this position. Stating "See Resume" is not an acceptable substitute for a completed application. Failure to state all pertinent information may lead to elimination from consideration. The City of Anaheim uses E-Verify and new employees must provide documentation to establish both work authorization and identity. Communication regarding your application and/or status will be sent to the email address listed on your application. Please check your email regularly throughout the recruitment process. Equal Opportunity Employer
- $46.47 Hourly$79,518.40
- $96,657.60 AnnuallyPolice Communications Operator $30.34
- $38.72 Hourly$63,107.20
- $80,537.
The ideal candidate will:
Effectively communicate with, and elicit information from distressed and irate callers and communicate emergency instructions over the telephoneEffectively use a wide variety of public safety codes and computer commandsOperate dispatch-related equipment quickly, accurately and, at times, concurrentlyUnderstand and follow oral and written instructions, including department policies and proceduresAccurately spell and maintain complete files and recordsCoordinate and relay emergency call information and assistance requests to other agencies, such as fire and police departments, utility companies, service agencies, and other inter-agency departments.The department has sole discretion to hire at the Police Dispatcher I or Police Communications Operator level based on experience and available vacancies.
EXAMPLE OF DUTIES
The following functions are typical for this classification. Incumbents may not perform all of the listed functions and/or may be required to perform additional or different functions from those set forth below to address business needs and changing business practices. To view the full job description for the Dispatcher I, click HERETo view the full job description for the Police Communications Operator, clickHERE SUPPLEMENTAL INFORMATION IMPORTANT APPLICATION INFORMATION AND
INSTRUCTIONSApplications will be accepted until Thursday, June 18, 2026 at 5:00 PM. Applicants are encouraged to apply early. Applications will not be accepted after this deadline. Performance Exam- The performance exam is a computer-based work simulation test that measures the general aptitudes needed to be a dispatcher.
CritiCall Candidate ResourcesPerformance Exam Waiver Request:
The City of Anaheim will not accept other agency letters as a waiver. CritiCall modules can vary from agency to agency.Performance Exam ScoringThis is a pass/fail exam. The test module scores are weighted to account for correct responses to the decision-making scenario prompts. Applicants must pass all 12 test modules to successfully complete the performance exam and move to the oral panel interview.
The following documents are required and must be completed and brought to the oral interview: Preliminary Background Information Form / PHS Background Investigation Questionnaire (BIQ)Required DocumentsApplicant Autobiography Please provide as many of the required documents along with your Preliminary Background Information Form / PHS, BIQ, and Applicant Autobiography. Items such as transcripts, credit report or other missing documents can be provided upon your receiving them. Further selection steps include, but are not limited to a background investigation, polygraph examination, psychological evaluation, a medical examination, which includes drug/alcohol screening, and an interview with the Chief of Police. The interview with the background investigator and completion of the background investigation will include, but is not limited to, verification and evaluation of any present and/or past use of drugs, driving and employment history. Please review the following common disqualifiers. If any items listed pertain to you, you will be automatically disqualified in the background investigation. You may, at this time, want to screen yourself and withdraw prior to starting the recruitment process.
Any illegal use, sales, or possession of a drug classified as an opiate (heroin, opium, etc.) or PCP.Any use of cocaine, methamphetamine, hallucinogens (GHB, MDMA/ecstasy, ketamine, etc.) within five years of date of application.
Any illegal use of anabolic steroids within three years of date of application.
Two or more at-fault traffic collisions within three years of the date of application.
Conviction of a hit-and run offense.
Any driver's license suspension within five years of date of application.
Conviction of a felony crime.
Conviction of any misdemeanor crime within five years of application.
Any conviction as an adult, of any misdemeanor crime involving domestic violence, sexual-related offenses or crimes against children.
Any conviction as an adult, of a theft or larceny crime. The following may result in disqualification: Use of cocaine, methamphetamine, hallucinogens (GHB, MDMA/ecstasy, ketamine, etc.) previous to five years of application.
Prior nitrous oxide use.
Illegal use of anabolic steroids previous to three years of application.
Illegal use of a hypodermic needle/ syringe.
A pattern or history of irresponsibility as evidenced by debt collections, civil judgments, failure to pay, late payments, etc.
More than one moving violation in the past 12 months, and/or three or more moving citations within the past three years, and/or five or more moving citations within the past five years of date of application. Candidates must be specific and complete in describing their qualifications for this position. Stating "See Resume" is not an acceptable substitute for a completed application. Failure to state all pertinent information may lead to elimination from consideration. The City of Anaheim uses E-Verify and new employees must provide documentation to establish both work authorization and identity. Communication regarding your application and/or status will be sent to the email address listed on your application. Please check your email regularly throughout the recruitment process. Equal Opportunity Employer