Closing Dispatch Lead

Closing Dispatch Lead Living Spaces - 3.1 Colton, CA Job Details Full-time $25.95 - $33.70 an hour 1 day ago Benefits Paid holidays Employee assistance program 401(k) matching Life insurance Paid sick time Qualifications Computer operation Computer literacy Warehouse management system High school diploma or GED Productivity software Full Job Description Position Summary The Dispatch Lead will oversee all day to day/night functions within the Routing Department in the Distribution Center; intimately involved in the delivery route creation and timing, tracking of all 3rd Party Logistics delivery drivers (3PLS), Customer Pre-call & Text program, account billing, ensuring the Dispatch department maintains effective daily communication with 3rd Party Logistics (3PLS), and solution provider for all internal/external customer service opportunities. Position Description Essential Duties and Responsibilities include the following. Other duties may be assigned. Helps to manage and coordinate workforce job completion Handles and helps to provide resolution to escalated guest complaints Helps to identify areas for improvement in dispatch satisfaction Assist and support the Managers to help organize, motivate and train team members Perform tasks to set the pace for daily productivity Review the daily workflow and prioritize work among the team members Assist and check in with the team to ensure they meet their goals Provide feedback to the Manager as necessary for productivity, attendance and workplace conduct Collaborate with multiple business units to service the internal/external customer Ensure appropriate prioritization of work and dispatch of service requests are completed Communicate with Management as needed to maximize efficiencies and resolve issues Manages specific COI (certificate of insurance) requests and rescues to ensure successful guest delivery Fill in as a Dispatcher/Router when required

Qualifications Education/Experience:

High School Diploma or GED equivalent is required. 2 plus years of experience in a warehouse or distribution center role. Equivalent combination of education and experience will be considered.

Computer Skills:

To perform this job successfully, an individual must be proficient with Microsoft Office programs such as Office 365 and Word. Must have working knowledge of Warehouse Management System (WMS). Knowledge of AX system is a plus. Position Hiring Range The hiring pay range provides a good faith estimate of the salary or hourly wage that Living Spaces expects to pay for the position upon hire. Pay will be determined by several factors, including, but not limited to: applicant's education, relevant work experience, knowledge, applicable and relevant skills and abilities, market demand, Company budget, as well as internal equity and alignment with geographic market data. Living Spaces reserves the right to modify this page at any time.

Compensation:

$25.95 - $33.70 Overtime pay is available for eligible, non-exempt Team Members. Reimbursement for expenses as required by applicable law and Company policy. Retail, Guest Services and Distribution Center Team Members are eligible to receive team bonus based on meeting specific goals and KPI's. Additional available benefits upon meeting eligibility requirements include: Medical (full-time only) Dental (full-time only) Vision (full-time only) 401(k) with Company match (full and part-time) Vacation (full-time only or as otherwise required by applicable law) Paid Sick Leave (full and part-time) Flex or Health Spending Account (for eligible full-time only) Employee Assistance Program (full and part-time) Holiday pay (full-time only) Life insurance (full-time only) For more details, please visit our website at: Careers (livingspaces.com) Equal Opportunity Employer It is our policy to abide by all federal, state, and local laws prohibiting employment discrimination based solely on a person's race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, physical disability, mental disability, age, military status, or status as a Vietnam-era or special disabled veteran, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including but not limited to, cancer related or

HIV/AIDS

related), sexual orientation, or any other protected status except where a reasonable, bona fide occupational qualification exists. E-Verify Living Spaces participates in E-Verify. All newly-hired team members are queried through this electronic system established by the Department of Homeland Security (DHS) and the Social Security Administration (SSA) to verify their identity and employment eligibility. Applicant Privacy